Senior Operations Associate

Ready to help take the company global? We’re expanding fast beyond our direct-to-consumer origins and taking our iconic products, like the Daily
30 and Gut Health Bars, into new international markets and retail channels. But launching in new countries and landing on retail shelves isn't just about big ideas; it takes flawless operational execution.

If you are a detail-oriented, proactive ops professional who loves turning complex expansion plans into smooth, repeatable launches, this is your invitation to help build the backbone of the company's global growth.

Why This Role?

Over the next 6–12 months, the company is stepping into a higher gear. Moving into physical retail and new geographic territories introduces complex cross-border logistics, strict retail routing guides, specialised packaging rules, and intricate supply chain dependencies.

As our Ops Associate, you won't just be following a script, you will turn high-level expansion strategy into executable launch checklists. You will own the operational follow-through that keeps our products moving, our inventory accurate, and our launches on schedule. If you thrive on bringing clarity to complexity and want a role where your work directly powers company growth, this is it.

• Support international and retail launches by owning the inbound logistics plan - lead times, shipping schedules, and getting first stock landed on time into 3PLs and retail DCs
• Translate retail partner requirements (routing guides, labelling, ASNs, case and pallet specs) into clear instructions for our 3PLs and freight partners, and check inbound deliveries meet them
• Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance.

• Coordinate inbound and cross-border shipments, managing bookings, Incoterms, customs documentation, and delivery appointments.
• Track shipment milestones, in-transit inventory, service risks, and landed cost drivers.
• Escalate freight delays, customs blockers, or partner issues with proactive recommendations.

• Manage daily inventory operations: PO processing, goods receipts, BOM upkeep, and offline fulfillment tracking.
• Own 3PL portal accuracy, running stock investigations and month-end count reconciliations.
• Support supplier onboarding by coordinating QA paperwork, contracts, and system setups.

• Track operational inputs for EPR (packaging), product registrations, and local compliance requirements.
• Turn post-launch learnings into repeatable templates and playbooks for future market expansions.

• Operations
  
  Experience:
  
  3–6 years of hands‑on, end‑to‑end supply chain, logistics, or inventory management experience within CPG, FMCG, or fast‑growing physical consumer brands.
• SOP & Playbook Building: A proven track record of building repeatable SOPs, launch checklists, or operational playbooks from scratch to bring structure to fast‑scaling environments.
• Cross‑Border & Retail Mechanics:
  Solid understanding of international shipping, customs documentation, Incoterms, HS/commodity code verification, and physical supermarket retail logistics (routing guides, ASNs, pallet specs, delivery windows).
• Systems Proficiency:
  Experience working daily in cloud ERPs (e.g., Net Suite, SAP, Business Central, Cin7), WMS platforms, and 3PL web portals.
• Meticulous Execution:
  Exceptional organisational skills—you naturally turn cross‑functional chaos into clean, actionable checklists.

• Experience working with food, beverage, health & wellness, or supplement products subject to strict regulatory oversight and batch/shelf‑life control.
• Hands‑on experience preparing documentation for…