Customer Supply Coordinator

Our client, a leading healthcare business with an international customer base, is seeking a Customer Supply Coordinator to join its procurement and supply chain team in North West London. This permanent role is responsible for supporting end-to-end order fulfilment, maintaining high customer service levels and helping ensure products are delivered on time and in full.

Key Responsibilities:

• Manage the fulfilment process for a portfolio of customers or SKUs, from sales order processing through to invoicing and returns.
• Build effective relationships with retailers, distributors and customer supply chain teams to support service performance and joint business objectives.
• Coordinate customer service and supply plans, resolving order, delivery and product availability issues promptly.
• Work closely with commercial, planning, logistics, finance and warehouse teams to support seamless order fulfilment.
• Maintain accurate product, pricing, promotional and customer master data across relevant systems.
• Monitor and improve processes covering sales order processing, stock allocation, invoicing, claims and returns.
• Track key performance indicators, including OTIF, case fill rate, cost-to-serve, forecast accuracy and on-shelf availability.
• Analyse customer and EPOS data to identify service improvements, support risk mitigation and provide insights to dema...