Logistics Lead

Summerill & Bishop is looking for a hands‑on, commercially minded Logistics Lead to take ownership of our end‑to‑end logistics operation and stock control.

This is a key role in ensuring our products move efficiently from overseas factories to our warehouse, from our warehouse to our retail stores, and ultimately to our customers. Alongside managing inbound freight, customs, carriers and customer deliveries, you will be accountable for stock accuracy across the business.

We are a growing luxury homeware business selling through our website, two retail stores and wholesale channels. Our products range from delicate decorative pieces to textiles and larger homeware items, so careful handling, reliable stock information and dependable delivery are essential to the customer experience.

You will work closely with Buying, Finance, Wholesale, Retail and Ecommerce to ensure that stock is received, recorded, stored, allocated and delivered correctly. You will establish clear processes, improve visibility and take responsibility for resolving issues rather than allowing them to become recurring problems.

This is a hands‑on role in a close‑knit business, making it the ideal step for a professional with around 5 years of experience, who is ready to step up and grow alongside us. We need someone who is comfortable working in the detail while also learning to look at the bigger picture, improving how the business operates and that takes pride in getting the basics right.

Own the movement of goods from our suppliers and overseas factories through to receipt at the warehouse.

• Manage relationships with freight forwarders, hauliers, customs agents and other logistics partners.
• Take responsibility for organising inbound deliveries in line with production readiness, business priorities and warehouse capacity.
• Maintain an accurate inbound delivery schedule, tracking shipments from dispatch through to warehouse receipt.
• Monitor freight forwarder portals and shipment milestones, identifying delays, customs issues and other risks early.
• Work closely with Buying to prioritise deliveries and communicate changes to expected arrival dates.
• Ensure import documentation and product data are accurate, including commodity codes, country of origin and other relevant customs information.
• Coordinate customs clearance and duty payments with Finance.
• Reconcile freight, duty and associated charges, investigating discrepancies and reporting changes in costs.
• Ensure purchase orders are received correctly in Brightpearl, with landed costs allocated appropriately.
• Provide clear updates on expected intake, delays and supply risks at weekly trading meetings.
• Maintain an up‑to‑date understanding of relevant import, customs and freight requirements.

Own the movement of stock from the warehouse to our retail stores and wholesale customers, and the delivery of customer orders through to their final destination.

• Manage relationships with parcel carriers, couriers, hauliers and specialist delivery partners.
• Oversee outbound logistics across ecommerce, retail replenishment, wholesale and other sales channels.
• Ensure store deliveries and inter‑store movements are planned, recorded and completed reliably.
• Monitor delivery performance, costs, service levels, claims, failed deliveries and customer issues.
• Act as the main escalation point for significant delivery problems, coordinating resolution with carriers and internal teams.
• Review carrier performance and challenge rates, surcharges and service standards where appropriate.
• Ensure delivery solutions are suitable for our product range, including fragile, high‑value and bulky items.
• Work with Ecommerce, Retail and Customer Service to resolve fulfilment and delivery issues promptly.
• Oversee…