Demand Planner

We are looking for a Demand Planner to join the team at Lucky Saint as we continue our mission to become the defining alcohol-free beer. In this role, you'll play a key part in ensuring our customers receive exceptional service, driving forecast accuracy and making sure our beer is in the right place at the right time. You'll own demand planning and supply chain relationships for a portfolio of customers across our On and Off Trade channels, using data and commercial insight to identify opportunities, anticipate risks and drive performance.

We are a team who passionately care about the brand and maintaining exceptionally high standards at all touch points of the business. We're interested in people who want to spearhead a revolution in the industry with us, who are curious, entrepreneurial, commercial and restless to make magic happen.

Our founder, Luke Boase, launched Lucky Saint in late 2018 with an ambition to change the perception of alcohol-free beer and the drinking experience, worldwide. Since the launch of our 0.5% Superior Unfiltered Lager, Lucky Saint has received widespread attention from top industry professionals, the UK's best operators, and the media.

A Day in the Life:

Your day might start by ensuring customer orders are processed accurately and dispatched on time from our 3PL. You'll work closely with our logistics partners to manage stock availability, resolve delivery challenges and ensure we're delivering exceptional service to our customers.

The morning is a great time to connect with your customers. You'll own relationships with a portfolio of key customers, collaborating on promotions, range changes and opportunities to improve performance. Data is at the heart of these conversations, so you'll regularly analyse EPOS, rate of sale, stockholding and service KPIs to identify opportunities, anticipate risks and drive improvements.

In the afternoon, you could be working with our fabulous Sales team to understand upcoming activations and translate commercial plans into accurate demand forecasts. Or you might be collaborating with Supply Planning and Innovation to bring new products to life, ensuring we have the right stock in the right place at the right time.

Throughout the day, you'll be looking for smarter ways of working, whether that's improving forecast accuracy, reducing cost to serve or driving projects that make our supply chain more efficient. It's a varied role that combines customer relationships, analytical thinking and hands-on problem-solving, with plenty of opportunity to make a real impact.

Key Responsibilities:

Demand Planning

• Own short-term demand and delivery forecasts for a portfolio of customers, using EPOS, rate of sale, distribution, promotions and stockholding data to identify risks and opportunities.
• Drive forecast accuracy through regular performance reviews, challenging assumptions and investigating variances against forecast, budget and historical trends.
• Collaborate with Sales and Supply Planning through the monthly planning cycle, ensuring medium/long horizon forecasts are robust, aligned and accurately maintained across planning systems.
• Build strong relationships with On and Off Trade customer supply chain teams, becoming a trusted partner and proactively identifying opportunities to improve performance and ways of working.
• Lead customer performance reviews, monitoring key KPIs including OTIF, availability, stockholding, forecast accuracy and cost to serve, driving insight-led improvements and corrective actions.
• Collaborate with customers and internal stakeholders to successfully plan and execute promotions, range changes, new product launches and distribution opportunities.

Operational Excellence

• Own the end-to-end order-to-cash process, ensuring accurate customer order processing, on-time, in-full delivery through collaboration with our 3PL, and effective management of EDI, invoicing, customer portals and finance queries, working with internal and external partners to resolve issues.
• Proactively manage stock availability and supply constraints, identifying potential shortages, coordinating stock allocation and communicating recovery plans.
• Manage customer supply chain queries and operational issues from existing customers; whilst also ensuring successful onboarding of new customers and products.
• Identify and deliver opportunities to reduce cost to serve, including optimising delivery frequency, order quantities, logistics costs and operational processes.
• Lead and support projects…