Arrivals and Departures Manager

The role is responsible for implementing event transport operations at host city airports and train stations. It works closely with varied functional areas and liaises directly with venue contacts and stakeholders to ensure seamless delivery of meet and greet services and onward transportation for key client groups including Teams, Referees and Tournament Guests across all EURO 2028 ports of entry. The role acts as the key point of contact within the UK and Ireland 2028 Event Transport team for all matters related to ports of entry, working closely with the Senior Event Transport Manager and UEFA’s Event Transport Target Group Specialist.

• Build and maintain key working relationships with representatives from all EURO 2028 ports of entry, including private terminals where applicable, relevant service providers and internal stakeholders, ensuring alignment across all levels of planning.
• Develop, implement and adapt arrivals and departures processes and procedures in accordance with UEFA guidelines, service level agreements and the specific operational requirements of each airport, railway station and other relevant port of entry.
• Scope, coordinate and secure all event transport facilities and operational requirements at relevant EURO 2028 ports of entry.
• Develop Venue Transport Operations Plans for all EURO 2028 ports of entry, and oversee their completion, implementation and operational readiness by local Host City teams.
• Work closely with colleagues across Mobility and Football Operations to establish clear roles and responsibilities for the movements of Participating National Associations through ports of entry, covering both international and domestic journeys.
• Support the recruitment, training and deployment of arrivals and departures staff across all Host Cities.
• Provide functional leadership and operational direction to arrivals and departures staff across all Host Cities, acting as the primary point of escalation during Tournament time.
• Demonstrate inclusive behaviours that support a respectful, safe and collaborative work environment.

• Proven experience working within an Event Transport environment.
• Previous experience delivering projects to a strict deadline.
• Demonstrable experience of stakeholder and supplier management.
• Excellent communication and relationship building skills.
• Computer-literate:
  Word, PowerPoint, Excel, Outlook.
• All roles are subject to appropriate DBS checks.
• Adaptable – leads in complex environments.
• Catalyst – enables and motivates others.
• Critical Thinker – makes sound decisions.
• Inclusion – creates inclusive team environments.
• Performance Focus – drives results and standards.
• Positive Impact – shows resilience and solutions focus.
• Pride – sets and upholds standards.
• Relationship Manager – builds trusted partnerships.

• Experience working within major sports tournaments.

• 2027: 3–4 days per week onsite.
• 2028:
  Full-time onsite during tournament delivery.

• Competitive salary.

• 25 days holiday.
• Pension.
• Private medical insurance.
• Opportunity to be part of a landmark international sporting event.

The process is designed to be clear and fair, and candidates are kept informed throughout. Strengths may be assessed during application, assessment and interview.