Platform Supervisor

Final date to receive applications: 23 October 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Tottenham Hale Station

Reporting To: Catherine Kirkland

Compensation: £36,444 / year

• You will be working on average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest start time,
  0625 and latest finish time 2215. Night shifts will be 21:45-06:45.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
• Applicants must be over 18 years of age
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station.

• Provide a welcoming and inclusive customer experience by proactively assisting passengers on and off trains, including supporting mobility and visually impaired customers with guidance and boarding assistance, deploying ramps, helping with luggage, and operating station wheelchairs as needed.
• You will be responsible for managing the station team in all matters regarding safety, security, and safe punctual dispatch of trains, whilst working in accordance with the rule book and operational standards.
• Collaborate with Drivers and Conductors to ensure smooth communication and service.
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course.
• Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
• Are comfortable working independently, as this role includes periods of lone working.

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanour with the ability to communicate effectively through written and verbal communication
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a…