Manager, Operations Service & Partner Development

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the Play Station brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.

Our role at SIE is to create and nurture the experiences under the Play Station brand, a name synonymous with entertainment excellence and creativity.

Role overview:

The Manager, Operations Service & Partner Development will be responsible for supporting the development, tendering, procurement, and contractual performance management of Sony Interactive Entertainment’s global transportation, warehousing, and logistics operations service partners.

Working across AMER, EMEA, ANZ, APAC, and Japan, this role will help ensure SIE has the right service partner network, commercial agreements, service levels, and governance in place to support the needs of the Play Station business globally.

This role will also manage the cross-Operations budgeting process for OPEX and CAPEX, providing budgetary inputs at a CPU level and tracking performance through key budget cycles.

What you’ll be doing :

Lead and support global tendering activity across transportation, warehousing, and logistics operations service partners, ensuring business requirements are clearly defined, and procurement processes are commercially and operationally robust.

Manage tender activity across key service areas including sea freight NVO and BCO tendering, road freight FTL and LTL tendering, air freight tendering, warehouse 3PL RFPs, and 4PL Logistics Control Tower service partner tendering for both B2B and B2C operational Partnerships.

Partner with Procurement, Finance, Legal, Logistics, Warehousing, Planning, and regional Operations teams to ensure tender processes deliver the right balance of cost, service, capability, risk, and scalability.

Support contractual SLA management for global service partners, acting as an escalation point when issues move beyond day-to-day operational management.

Own and coordinate the Q  process with key service partners, ensuring reviews are consistent, data-driven, globally aligned, and focused on performance, service improvement, risk, and future business needs.

Manage the cross-Operations budgeting process for OPEX and CAPEX, working closely with Finance and Planning teams to provide accurate budgetary numbers, CPU assumptions, and monthly tracking.

Act as a key point of contact for Finance and Planning teams, supporting budget submissions, forecast cycles, variance analysis, and operational cost visibility.

Key areas of focus:

Service Partner Tendering & Procurement Support and manage global tenders for transportation, warehousing, and logistics operations partners.

Lead tender activity across sea freight, road freight, air freight, warehouse 3PL, and 4PL control tower services.

Ensure operational requirements are captured clearly and translated into tender documentation and evaluation criteria.

Partner with Procurement and Legal to support supplier selection, commercial negotiations, contract development, and implementation.

Ensure tender outcomes support Play Station’s global service, cost, capacity, and growth requirements.

Service Partner Management Manage contractual SLA oversight for key operations service partners.

Act as an escalation point for service partner issues that require contractual, commercial, or senior operational review.

Own the Q …