Shop - Logistics Solutions & Operations Manager

Location:

London

Employment Type:

Regular

Job Code:

A150683

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• Allocation Strategy & Operations Optimisation
• Own daily parcel allocation strategies across different carriers, seller segments, industries and logistics service models, balancing delivery speed, service quality, capacity and cost.
• Develop and optimise carrier volume allocation rules, cost saving strategies based on carrier capabilities, network coverage and operational performance.
• Work closely with Product, Technology and Data Science teams to improve allocation algorithms, volume forecasting and carrier selection.
• Proactively identify operational inefficiencies through data analysis and translate insights into actionable optimisation strategies.
• Logistics Product & System Capability Development
• Translate complex operational challenges into scalable product and system solutions, acting as the key interface between Logistics Operations, Product and Technology teams.
• Independently develop Business Requirement Documents (BRDs), covering business problems, functional requirements, operational workflows, expected benefits and success metrics.
• Drive the end-to-end product delivery process, including requirement prioritisation, solution design, UAT, phased rollout and post-launch optimisation.
• Design and continuously improve operational SOPs, system workflows and automation capabilities to enhance efficiency and scalability.
• Leverage product and technology capabilities to solve complex operational problems and reduce manual intervention.
• Industry Solutions & New Logistics Service Launch
• Design and implement industry-specific logistics solutions based on seller characteristics, parcel profiles, delivery requirements, customer experience and cost sensitivity.
• Develop and optimise logistics solutions including PUDO, reverse logistics, high-value parcel services, new carrier integrations and customised delivery models.
• Collaborate with Procurement, Carrier Operations, Product and Technology teams to launch new logistics providers and operating models.
• Independently manage the full solution lifecycle from business analysis and solution design to pilot testing, controlled rollout and full-scale launch.
• Evaluate solution feasibility, operational performance, cost efficiency and scalability, driving continuous improvement based on test results.
• Data-driven Problem Solving & Business Impact
• Proactively identify critical operational issues through data monitoring, deep-dive analysis and structured root-cause investigations.
• Analyse logistics performance across sellers, carriers, parcel journeys and service models to identify opportunities for speed, experience and cost improvement.
• Translate data insights into clear priorities, executable action plans and measurable business outcomes.
• Drive cross-functional projects to continuously improve E2E Lead Time, On-Time Delivery, DNR, Aging, Lost Parcels, Cost per Parcel and operational efficiency.
• Balance short-term operational improvements with long-term product capability development to deliver sustainable business results.

Minimum Qualification(s)

• Bachelor's degree or above.
• 5+ years of experience in logistics operations, solution operations, logistics product operations, e-Commerce fulfilment or supply chain technology.
• Strong understanding of end-to-end parcel logistics operations, carrier capabilities, allocation logic and operational processes.
• Proven ability to independently translate operational requirements into product solutions, including BRD development, process design, testing and implementation.
• Strong analytical capabilities, with the ability to identify critical business problems, conduct structured analysis and develop actionable solutions.
• Good understanding of product logic, system workflows, SOP design and cross-functional project delivery.
• Excellent communication, stakeholder management and execution skills, strong ownership, proactive mindset and willingness to go beyond defined responsibilities, with the ability to independently drive complex projects and deliver results in a fast-paced environment.

Preferred Qualification(s)

• Preferably holding a degree in Logistics, Supply Chain Management, Engineering, Computer Science, Business Analytics or related fields.
• Experience in e-Commerce marketplace logistics, platform-based 4PL operations or logistics technology solutions.
• Strong understanding of the UK logistics market, including carrier…