Logistics Lead Distribution

At Never Fully Dressed, we’re more than just a fashion brand - we’re a community built on self-expression, inclusivity, and individuality. Born from humble beginnings in the vibrant markets of East London, we’ve grown into a global brand that celebrates diversity and empowers women to embrace their unique style. Our team is driven by creativity, passion, and a commitment to making a positive impact, designing versatile pieces that inspire confidence and joy in everyday life.

This stems from our head office, a collaborative team of talented individuals who are at the heart of our business as we continue to scale and deliver on our ambitious growth strategy.

We are creating this role to address a key gap in our current logistics structure, with a dedicated focus on distribution and ensuring the effective management and coordination of our growing logistics network. As we expand our warehouse operations across the EU, US and UK, we need a dedicated lead to oversee distribution, drive operational efficiencies and ensure our logistics capabilities scale in line with the business's growth.

As the Logistics Lead, you’ll own our final-mile delivery operations, ensuring goods move efficiently from our warehouses and 3PL partners through to the end customer. You’ll oversee delivery performance, carrier relationships, route planning, and service levels, acting as the key link between logistics partners, customer service, and internal teams. You’ll drive on-time delivery, resolve operational issues, manage costs, and continuously improve the customer delivery experience as we scale.

Your main responsibilities will include:

• Lead end-to-end final-mile delivery operations, coordinating carriers, 3PLs, and internal teams to ensure orders reach customers efficiently and on time.

• Own delivery performance, tracking key metrics such as on-time delivery, failed delivery rates, customer experience, and carrier service levels.

• Manage relationships with final-mile delivery partners, overseeing operational priorities, performance reviews, escalations, and continuous improvement.

• Manage final-mile logistics costs and financial processes, including carrier invoices, delivery surcharges, re-delivery fees, claims, and service-related credits.

• Oversee investigations and resolution of failed, lost, or damaged deliveries, working closely with carriers, warehouse teams, and customer service.

• Own regular final-mile performance reporting, ensuring accurate and timely visibility of delivery KPIs, costs, service levels, and operational issues.

• Drive continuous improvement across final-mile operations, focusing on delivery speed, reliability, cost efficiency, customer satisfaction, and scalability.

The essentials for success in this role are:

• 3-5 years’ logistics experience (fashion or homeware preferred) working retailers within the fashion industry.

• Proficient User of Mintsoft preferable or another ERP system.

• Confident with data, Excel, and using insights to improve processes.

• Knowledge of Incoterms, commercial invoicing, trade compliance requirements, and international shipping

• Resilient, adaptable, and able to keep pace in a fast-moving, entrepreneurial environment.

• Super-organised, detail-focused, and great at managing time.

• A proactive communicator who thrives on cross-team collaboration and solution-driven thinking.