Trade Counter Assistant

Do you have experience working on a Trade Counter or in a trade retail environment? Want to work for a nationwide, UK organisation with great progression opportunities?

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Look no further.

Working for this well‑established mechanical component distributor as a Trade Counter Assistant, you’ll provide day‑day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction is kept high.

Salary – Up to £27,000 Per Annum + Callout Bonus + Benefits

Location – Southampton

Role Type – Full time, permanent role.

Benefits – Up to 33 days holiday including Bank Holidays (with service), Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and /or lunch on us, Employee Assistance Programme, Retail Discount Scheme, Auto Enrolment Pension Scheme, Life Assurance

You’ll deal with incoming queries from customers over the phone and via email (a high‑level of written & spoken English is essential!) This will see you taking orders down and filling in picking slips to be given to the warehouse so that your colleagues can pick, pack and ship out the delivery to the customer.

There will also be a face‑to‑face element of the role as there is a trade counter within the branch that you will also service customers for. These will usually be small batch or individual items that you’ll retrieve from the warehouse for them. You’ll also ensure it’s kept stocked up and looking presentable.

There will very occasionally be a need for you to drive and deliver specific parts to customers so a full valid UK driving licence is required for this position. The call‑out requirement is rare but does require your availability over the weekend and bank holidays if it falls on those days. This is on a rota basis and a bonus is payable for each call‑out.

A FLT licence would also be advantageous but not essential as training will be provided.

Why not apply today and begin a new career within a respected organisation who want to see you succeed?