London Managed Print Field Engineer - Service & Install

Job Title:

Managed Print Field Engineer

Location:

Central London

Salary: £33,500

Contract:

Full Time, Permanent

Our client is a well-established Managed Communications Service Provider. Based in the City of London, their modern office space is easily accessible from major transport links. They pride themselves on a collaborative, sociable working culture within a contemporary open-plan environment.

The Role

An opportunity has arisen for an experienced Field Engineer to join their Managed Print Services walking team. This position would suit someone with at least two years’ hands-on service experience within an MPS environment.

Key Responsibilities
Servicing and supporting Canon, Ricoh and Kyocera devices
Diagnosing and resolving equipment faults on client sites in accordance with SLA requirements
Carrying out both reactive repairs and planned preventative maintenance
Ensuring all work is completed within agreed response times and to a high professional standard
Installing and configuring devices, including network setup and end-user training
Building strong, professional relationships with clients through excellent customer service
Liaising closely with the Call Control team to ensure seamless service delivery

About You

Minimum two years’ experience in a field-based MPS technical support role
Confident in maintaining and repairing photocopier and print equipment
Manufacturer-certified training would be advantageous
Comfortable working independently while also contributing effectively within a team
What’s on Offer
Competitive salary
Company pension scheme
25 days’ annual leave, increasing to 27 with service
Eye care vouchers
Healthcare cash plan eligibility after one year
Regular social events
Cycle to Work scheme