Guest Experience Host - Front Desk & Concierge

Location: Greater London

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Description:

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).Basic functions of the Host include:

Opening doors, where applicable

Welcoming and thanking guests

Answering questions - accurately and politely

Maintaining a clean and organized waiting area Answering the phone

Directing guests to areas & restrooms

Providing security for co-workers, guests and celebrities

Assisting servers, bussers and managers

Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.

Assuring the complete satisfaction of each and every guest

Creating memorable experiences

Entertaining guests to create “Raving Fans”Job Requirements include:

Performing duties which require bending , reaching and standing for long periods of time Maintaining a well-groomed appearance (“having a plan”)Following all uniform guidelines

Practicing all safety & sanitation standards

Recycling products, where possible

Remaining calm in a hectic, fast-paced atmosphere

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

Displaying a positive and outwardly friendly attitude toward guests

Maintaining HRC’s 5 core Values and Mission Statement
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