Field Service Engineer - South

At Franke Coffee Systems, we believe every great coffee starts with great people. We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting‑edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.

We're looking for a Service Engineer based in South London. The Service Engineer holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
• Highlight Technical skills gap
• Highlight customer skills gap
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop
• Excellent communication skills
• Personal integrity
• Analyzing and prioritizing
• Understand when to inform and when to elevate issues
  
  Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role

• Opportunity to work in a collaborative and innovative environment
• Professional growth and development opportunities
• Competitive salary and benefits package
• Be part of a company committed to excellence and innovation
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection