Tenant Services Supervisor

Job Details

Department: Tenant Services – HQ3

Company: Canary Wharf Management Limited

Reporting to: Tenant Services Contracts & Project Manager

To supervise and manage Tenant Services contracts, maintenance programmes, and maintenance staff within the supervisors assigned contracts.

To manage tenants’ extra works, to produce maintenance contract reports and manage compliance documentation.

Monday to Friday, 40 hours per week. Salary £61,881 per annum.

• To supervise the activities of the tenants’ planned maintenance contracts and ensure that the planned preventative maintenance tasks are carried out to the required quality standards.
• To ensure any identified faults are reported to the tenant and, with their permission, carry out repairs, adjustments and other maintenance works as appropriate.
• To manage tenants’ extra works/projects, identifying new opportunities for CWFM.
• To produce tenant routine maintenance/contract reports as required.
• To attend tenant maintenance contract review meetings.
• Ensure that all equipment under contract to CWFM is identified on a computerised system and a planned schedule of works is given to the tenant on a regular basis. They should also get regular updates of outside providers’ scheduled works.
• To assist in the preparation, implementation, and “Concept input” of the planned maintenance schedules for the required maintenance of all plant and equipment and to monitor accordingly within the tenants’ areas. Formulate the relevant Risk Assessments and COSHH Assessments applicable to the maintenance work, including third‑party suppliers’ H&S documentation.
• To monitor and supervise maintenance/engineering activities within the various tenant demise.
• To assist with the inspection and testing of the tenants’ fire and life safety systems, fire risk assessments, water treatment regimes and ensure they comply with the latest governing legislation.
• To prepare schedules of all defects on plant, services, building structure, etc., and progress the necessary remedial action in liaison with the building management. Prepare dilapidation reports/surveys before and after tenants move in or out of their demise.
• To be thoroughly familiar with and comply with the Canary Wharf Group plc and Tenants “Health & Safety” policy and procedures and to assist the Building Services Manager with these requirements.
• To ensure all relevant parties (tenants, Building Manager, Building Services Manager, Security, etc.) are informed of any necessary close down or testing of plant, fire and life safety systems or other events which will affect the operation of their area and/or the building.
• Progress recommendations on service and maintenance matters to ensure tenants receive maximum benefit from the building facilities and experience minimal disruption.
• To be available outside normal working hours to cover emergency situations.
• To organise and make easily accessible all service manuals, drawings, certificates and other documentation/records relating to the tenants’ equipment and systems.
• To ensure the accurate and timely completion of staff time/task sheets in accordance with procedures.
• To prepare monthly and quarterly accounts for tenant invoicing.
• To carry out other reasonable duties as requested by the Senior Manager, Tenant and Made For Services.

• The post holder must possess a City & Guilds NVQ Level 3 minimum in either Mechanical or Electrical Engineering.
• FM qualifications (BIFM/ degree) would be highly desirable.
• Experience of electrical, mechanical and HVAC systems within a large complex is essential together with a flexible, innovative and hands‑on approach.
• The incumbent must have the ability to motivate staff, communicate at all levels and cope with stressful situations.
• The incumbent must appreciate the importance of customer service and how this is applied in the context of Canary Wharf.
• The incumbent must be flexible, willing to work and a team player capable of working under pressure, working on their own initiative and be self‑motivated.
• Excellent verbal and written communication skills are essential, together with a good working knowledge of MS Office.
• Knowl…