Cleaners - M​/F Airport

Lounge Cleaner - 45 Hour Contract - London City Airport

Position:
Lounge Cleaner

Location:

London City Airport

Contract:

Fully-Flex

Salary: £18.25 per hour + overtime

Shift Pattern:
No set shift pattern, the two shifts we have are early shifts (4.30am-2pm) and late shifts (1.30pm-11pm)

No1 Lounges is a premium, independent airport lounge brand, with operations in Gatwick, Heathrow, Birmingham and Luton. We provide passengers with the opportunity to make the most of their pre-flight time, welcoming over one million guests per year from all airlines and cabin classes to indulge in a wide range of facilities.

You are a key player in the team and you ensuring our lounges are pristine-clean at all times. You pride yourself on the lounge being spotlessly clean front & back, it's always guest ready.

Whilst upholding No1's company values, having the passion to create memorable experiences; committed to excellence with your service; embracing creativity in your role; being part of our community.

As a Housekeeper you engage with each guest to ensure that we deliver a great experience every time, creating a memorable guest experience is your aim. This is a multi-skilled role with excellent training provided for each of the below areas:

• Carry out all cleaning duties in the lounge floors, emptying bins.
• Replenish guest amenities, toiletries, and towels in a timely manner.
• Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards.
• Use of cleaning products in a safe manner.
• To follow cleaning procedures including use of equipment Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
• Keeping public areas clean and tidy.
• Helping clean tables after customer use.
• Working as part of a team, helping others out when required.

• Willing to help out in every section and give special attention to an area, when needed.
• Ensure that your attention to detail is second to none, everything has a place and is polished to perfection.
• Always available with the right products in order to fulfil the task at hand.
• Ensure you are engaging, greeting every guest with a hello, a smile and always saying goodbye.
• Ensure that each toilet area is cleaned and sparkling

• A friendly, welcoming & professional approach
• Working on initiative
• You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important
• You must comply with all policies and procedures as written in the Employment Handbook, SOPs
• Ability to follow set procedures and plans
• Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough
• Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities
• Have a clean and presentable uniform in line with company standards
• Enjoying engaging with customers is an essential part of the role

• Ability to work within a team
• Flexibility and planning
• Excellent attention to detail
• Ability to work under pressure
• Good command of the English language - written and spoken
• Previous experience in a similar position and/or experience of shift work an advantage
• An interest in the travel hospitality sector
• Speaking additional languages is useful but not essential!

• Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.
• Complimentary staff parking provided at the airport whilst you are on shift.
• Complimentary staff meal during your shift.
• 5 complimentary lounge visits each year.
• Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area
• 25% discount for lounge visits for your friends and family
• Employee of the Month Reward & Recognition schemes-the chance for your hard work and dedication to be awarded with a £50 voucher every month
• 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact our job performance, health, mental and emotional well-being
• Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.
• Annual flu jabs.
• Refer a friend to us and receive £700 when they pass probation.