Repairs Manager - Social Housing

Maintenance Repairs Manager - Social Housing

Chingford

We are seeking an experienced Maintenance Manager to oversee the delivery of maintenance services within the social housing sector. The successful candidate will be responsible for managing maintenance operations from mobilisation through to completion, ensuring high-quality service delivery, compliance with regulatory standards, and strong client relationships.

A key requirement for this role is a solid working knowledge of NHF Schedule of Rates (SOR), ensuring accurate pricing, cost control, and commercial management across all works.

• Manage day-to-day operations of maintenance services, ensuring services are delivered on time, within budget, and to agreed standards
• Oversee reactive, planned, and cyclical maintenance programmes
• Ensure full compliance with health & safety regulations, company policies, and statutory requirements
• Lead, manage, and develop operational teams including supervisors, engineers, and subcontractors
• Monitor performance through KPIs and service level agreements (SLAs)
• Build and maintain strong relationships with clients, stakeholders, and residents
• Handle escalations, complaints, and complex issues professionally and efficiently
• Ensure accurate financial management, including forecasting, budgeting, and cost control
• Review and validate works using NHF SOR to ensure correct application and commercial accuracy
• Identify opportunities for continuous improvement and service efficiency
• Prepare and present regular performance and financial reports to senior management and clients

• Proven experience as a Maintenance Manager within social housing or property maintenance
• Strong working knowledge of NHF Schedule of Rates (SOR)
• Demonstrable experience managing reactive and planned maintenance
• Solid understanding of commercial and financial management
• Knowledge of relevant housing regulations, compliance, and health & safety standards
• Excellent leadership and team management skills
• Strong client-facing and stakeholder management experience
• Ability to analyse data, manage budgets, and drive performance improvements
• Proficient in relevant systems and Microsoft Office applications

• Competitive salary
• Company vehicle or car allowance
• Employee health and leisure plan including free GP, medical, shopping and leisure discounts, virtual Physiotherapy and health checks, gym discount membership
• Employee rewards and bonus schemes
• Referral scheme
• Ongoing training and development
• Opportunities for career progression within MNM Property Services

MNM Property Services is committed to promoting equality, diversity, and inclusion in the workplace. We believe in creating an environment where everyone is treated fairly and with respect, and where individual differences are valued.

We welcome applications from all backgrounds and communities and are committed to ensuring our recruitment process is accessible to all. If you require any reasonable adjustments during the application process, please let us know.