Supervisor, Maintenance​/Cleaning, Building Maintenance

Annual salary: up to £42,060.69

Location:
Rainham
- London

Contract Type:
Full-Time, Permanent (42.5 hours per week), Monday – Friday, 8;00am-5:00pm

Salary: £42,060.69 per annum, plus company van & fuel card

About Mears Group Mears Group is the UK’s largest provider of repairs, maintenance, and regeneration services. We deliver tailored rapid-response and planned maintenance solutions through long-term partnerships with over 70 local authorities, ALMOs, and housing associations—ensuring safe, well‑maintained homes and communities nationwide.

We’re looking for a hardworking and experienced
Supervisor to join our team in Rainham
. You’ll oversee the delivery of planned, cyclical, and responsive repairs across tenanted properties, ensuring works are completed to high standards of quality, safety, and customer care. This is a hands‑on leadership role requiring strong operational oversight, excellent communication, and a commitment to service excellence. You’ll manage trades and subcontractors, carry out inspections, and ensure compliance with company procedures and industry regulations.

• Supervise and coordinate maintenance operatives, tradespeople, specialist contractors, and subcontractors across multiple work streams.
• Plan, schedule, and monitor responsive, void, planned, and cyclical maintenance works to ensure delivery within agreed timescales, budgets, and service standards.
• Carry out pre-, during-, and post-inspections of internal and external properties, including void properties, ensuring all works meet quality standards, specifications, and building regulations.
• Investigate maintenance issues, identify appropriate repair solutions, and ensure defects are rectified efficiently.
• Monitor contractor and operative performance, productivity, resource allocation, quality, compliance, and value for money.
• Ensure all repairs and maintenance activities comply with health and safety legislation, statutory compliance requirements, building regulations, and organisational policies.
• Support the delivery of planned investment programmes, component replacements, and cyclical maintenance projects.
• Respond to emergency repairs and out-of-hours issues where required.
• Maintain accurate records of inspections, repairs, compliance documentation, risk assessments, and operational activities using housing management systems, PDA devices, and Microsoft Excel.
• Produce management reports detailing operational performance, productivity, compliance, and contract delivery.
• Liaise with tenants, leaseholders, contractors, and internal stakeholders to provide updates, manage expectations, resolve complaints, and deliver excellent customer service.
• Monitor stock, materials, plant, and equipment to maximise efficiency and support contract profitability.
• Assist with budget monitoring and identify opportunities to improve efficiency and achieve cost savings without compromising quality or safety.
• Conduct regular site inspections, toolbox talks, and safety audits to promote safe working practices and continuous improvement.
• Support the development and performance of maintenance teams through coaching, training, and performance management.

• Full UK manual driving licence.
• Previous experience in a supervisory role.
• A trade background with good knowledge of building maintenance and repairs.
• Experience managing subcontractors and coordinating different trades.
• Able to carry out inspections and make sure work is completed to a high standard.
• Good understanding of planned, cyclical, responsive, and void repairs.
• Strong leadership and communication skills.
• Confident using PDA systems and Microsoft Excel to log jobs and complete reports.
• Able to manage workloads, prioritise tasks, and solve problems when they arise.
• IT literate with good knowledge of Microsoft Office

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
  - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave
  - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears…