Field Service Engineer - Impact Handling

Job Description Summary

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.

Our values are:
Entrepreneurship Courage Respect Friendliness

Job Description Summary Impact Handling are actively recruiting for a field service engineer to work within a busy area, you will report into your local service manager and will ideally have experience working with materials handling equipment or similar. You will be responsible for accurately diagnosing faults with machinery, servicing and emergency repairs. A typical day will consist of working on both customer and Impact Handling owned machines to ensure they are in full working order.

You will be expected to work independently in a safe manner on customer sites, you will need to be able to communicate well with customers and internal colleagues and will need to be able to ensure all relevant documentation is completed correctly.

Based on the activities assigned to carry out work (repairs, maintenance, etc.) on equipment and installations.

• Carry out routine or complex diagnostics in collaboration with assistance technique
• Draw up lists of parts needed to complete the work
• Prepare work (parts, consumables, tools, etc.)
• Recommend repair solutions to customers (replacement, repair, etc.) and formalize the offer, where appropriate, (information, quotation, etc.) with internal and external stakeholders (sales teams, customers, etc.)
• Perform a risk analysis prior to intervention
• Carry out preventive and corrective maintenance on equipment (overhauls, repairs, etc.) based on maintenance plans and operating procedures
• Ensure that equipment is in good working order after intervention
• Understand and use technical documentation (manuals, etc.)
• Perform simple commissioning of equipment
• Determine the qualification of repair orders (billable, warranty, contract, etc.)
• Parameterize and calibrate hardware based on customer application
• Indicate opportunities for additional interventions in the business tool
• Complete the various business documents and tools relating to operations (reports, hours worked, logbooks, etc.)
• Report daily on activities to line management (alerts, tasks carried out, etc.)
• Occasionally provide back-up on another perimeter (geographical, sector, activity, etc.)

• Ensure the quality and timeliness of roaming operations
• Ensure compliance of workstations and tools (vehicle, tools, etc.)
• Know and strictly apply health and safety rules (personal protective equipment, procedures, working alone, etc.)
• Know and strictly apply the rules of the customer's risk prevention plan
• Know and strictly apply environmental rules (sorting, anti-contamination, etc.)
• Know and apply internal and external compliance procedures and rules
• Respect standard times
• Perform on-call duties as required

• In-depth professional knowledge in the technical field (mechanical, electrical, electrical engineering, hydraulics, etc.)
• Professional knowledge of products (ranges, functionalities, etc.)
• General knowledge of health, safety and environmental regulations
• Basic knowledge of IT tools and information systems
• Intermediate level of English (A2)

• Analytical skills
• People skills
• Autonomy
• Organizational skills
• Thoroughness
• Curiosity
• Adaptability
• Responsiveness

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By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.

We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver.

Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.

We offer a comprehensive range of services - from sales and leasing to training and digital transformation.

Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.