Estate Services Quality Assurance Officer

Estate Services Quality Assurance Officer About the job Estate Services Quality Assurance Officer

Key responsibilities

Undertaking a programme of regular estate inspections and audits related to caretaking and estate facilities and ensuring that estate cleaning and maintenance techniques are performed in accordance with best practice and procedure.

Service Delivery

1. At the direction of the Estate Services Area Manager, to inspect and monitor the estate services within the management area including caretaking, estate lighting, horticulture, communal repairs, waste collections, play areas, sports pitches, and garages, ensuring the services provided are meeting the highest possible standards of safety, security, cleanliness and overall appearance. To maintain accurate records of all inspections completed.

2. To ensure health and safety related tasks, including fire safety inspections and fire risk assessments actions are conducted and completed within target times and associated records are updated on management systems.

3. Carry out programmed and ad hoc inspections relating to communal facilities and issues on housing estates including community centres, estate noticeboards, premises information boxes, abandoned vehicles, trees, communal utility meters etc. Take followup action as required.

4. Provide advice and guidance to caretakers, including assistance with induction and training of caretakers to ensure that cleaning techniques are always consistent with best practice and Health and Safety requirements.

5. Assist in the testing and training of new cleaning equipment.

6. Inspect and raise communal repairs; conduct post inspections.

7. Assist in the management of communal keys.

8. Provide information for managers to answer correspondence from residents and their representatives, counsellors, MPs etc. on matters associated with estate services, within target timescales.

9. Liaise with housing staff and with contractors who provide other estate services, e.g. special cleaning, grounds maintenance, repairs, maintenance and tenancy management to ensure services are efficiently provided.

10.Undertake inspections and audits of garages, storage sheds and communal facilities as requested.

11.Undertake a range of regular inspections and audits of caretaker facilities as directed e.g. repairs, stores areas, ladders, cleaning equipment and general Health and Safety compliance.

12.To ensure that standards are consistently met through monitoring adherence to regulatory requirements and Islingtons quality assurance specifications.

13.Undertake other duties commensurate to the grade of the post.

Additional

To have awareness and comply with safeguarding requirements, including the reporting of any concerns you have about someone who is vulnerable.

Use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner.

Achieve agreed service outcomes and personal appraisal targets, as agreed by the line manager.

Undertake training and constructively take part in meetings, supervision, seminars, and other events designed to improve communication, personal development, and services.

Carry out duties and responsibilities in accordance with the councils commitment to customer service excellence and ensure compliance with the customer care standards.

Be committed to the Councils core values of public service, quality, equality, and empowerment and to demonstrate this commitment in the way duties are carried out.

Ensure that duties are undertaken with due regard to and compliance with the General Data Protection Regulations and other legislation.

Carry out duties and responsibilities in accordance with the Councils Health and Safety Policy and relevant Health and Safety legislation.

Work as a team with other colleagues to provide cover during absences, as directed by management.

Ensure a prompt, courteous and helpful response is given when dealing with residents, their representatives or outside agencies seeking assistance or when initiating contact.

Perform any other reasonable, minor, and non-re-occurring duties, appropriate to the post.

At all times carry out…