Cleaning Lead

LOCATION:

100 Bishopsgate, London, EC2N 4AA

SHIFT PATTERN:
Monday–Friday/8am to 6 pm/ 1hrunpaid break, 45 hours per week

PAY RATE: £20.46 per hour

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The Cleaning Lead will be managing the cleaning operation at aprestigesite in the City of London. The siteoperatesseven days per week and has a 24-hour operation. The Cleaning Lead will haveday to day contact with the client and will be responsible for the complete running of the site cleaning operation which will include, operations, HR related processes, HR related process, management reporting, client liaison and the financial well beingof the contract (to name a few).

Purpose of the role

The Cleaning Manager is a key element in overseeing the daily running of the site from a cleaning perspective to ensure a welcoming,cleanand safe environment whilst working closely with all teams. The Cleaning Manageris responsible forthe implementation of the strategic direction for Cleaning
Operations on site, building the operating model including enhanced clean regimes,recruiting and engaging the cleaning team all with a focus on enhancing guest experience. The Cleaning Manager must be a leader and a role model to the cleaning team on site ensuring an engaged and positive culture whilemaintaininga well-run effective andinnovatecleaning operation.

The job holder will be part of the duty management team and will oversee a team of cleaning / presentation operatives who work on a shift basis, ensuring all facilitiesremainwell presented, safe and cleanat all times. He/ she will be the guardian to ensure that all are fit forpurposeand all colleagues are compliant with the standards and behaviours. The Cleaning Manager will ensure the cleaning operation achieves the high standards and positive interactions with customers.

Key Responsibilities/Accountabilities:

• Lead the Cleaning / Presentation team to ensure there is a positive, motivational, supportive working environment.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and signoff ofall duties and tasks complete
• A focus on training and development of the team toestablishgood working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions
• Ensuring excellence for Cleaning operations throughout SJQincludes, but not limited to:

− Security, Health and Safety and compliance

− Cleaning standards

− Colleague Grooming and presentation

− Guest and Staff Interaction & Staff courtesy

− Ambience

− Best Practice and Innovation

• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• Take full ownership and manage toconclusionall cleaningfeedbacksor complaints.
• Focus on strategic planning and implementation of best practice initiatives andinnovationensuring weremainat the forefront of cleaning and operational practices.
• Ensure the cleaning and presentation team are equipped and have the knowledge to positivelyimpactthe guest experience for all estate users daily
• Work closely with all stakeholders and departments, adding value and promoting team work throughout.
• Manage and report on all cleaning operational budgets with full transparency including forecastedspends.
• To control the delivery of the colleague’s rosters, completion of payroll and correctmanninglevels ensuring compliance is always maintained
• Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues
• Carry out and manage dailycentreaudits to ensure high standards of cleanliness and safe environmentisalwaysevidentthroughout thecentre
• Manage recruitment, induction training,developing, andretainingof colleagues and ensure continued ongoing focus and report on monthly
• Ensure adequate quality performance measures (KPI’s/SLA’s) are adheredtoand any non-compliance is resolved in a professional manner…