Neighbourhood Manager

DBS Level: Standard

Hybrid / Oxford

Full Clean UK driving license & own transport essential

About A2

Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role Overview

Are you ready to make a real impact in the heart of vibrant communities? As a Neighbourhood Manager at A2

Dominion, no two days will ever be the same. You'll be the face of the organisation, helping to shape thriving communities by providing the support, care and attention our residents need.

You will deliver an excellent, customer-led neighbourhood management service across a portfolio of residential and mixed-tenure buildings, ensuring landlord obligations are met in line with regulatory requirements. Through high-quality tenancy and building management, you'll build strong relationships with residents and provide outstanding customer service.

Key Responsibilities:

Conduct regular estate, scheme and property inspections to maintain high standards of safety, cleanliness and appearance, ensuring accurate records are maintained and appropriate actions are taken to address any issues identified.
Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements
Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised
Actively engage with residents regarding upkeep and maintenance of building safety measures in the property.
Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices
Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation.
The role of Neighbourhood Officer has overall responsibility for a portfolio of general needs and mixed tenure buildings where they are the Estate Lead.

More about you:

Full Clean UK driving license and own transport
Educated to GCSE level or equivalent in Maths and English (Grades A*
- C)
Minimum of 1 year experience or a commitment to train on building construction and safety issues, particularly fire safety
1 year related experience or commitment to train on managing building

Experience of managing ASB cases in line with regulatory standards
Proven experience of problem solving for residents and understanding their needs, including vulnerable people and community groups or in other related areas experience of delivering service to diverse customers
IT skills including excel and ability to collate and analyse data and present them in reports
Excellent communication skills with the ability to communicate at all levels, including translating complex process and requirements to our vulnerable customers Desirable

Professional membership/qualification (CIH or CMI)

Experience of housing law and housing management issues, welfare benefits and financial inclusion
1 year experience in Safeguarding and Wellbeing of people, advising, coaching, and influencing safeguarding at all levels including compliance with legislation, regulation, and best practices

Please refer to the attached

Job Description for full details of the role, including key responsibilities and requirements.

Why A2

Dominion?
As an employee of A2

Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:
 
* 25 days’ holiday (Plus Bank Holidays)
 
* Up to 8% contributory pension
 
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at (url removed)

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2

Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Hollie Shepherd. We reserve the right to close this role upon appointment of a successful candidate