Facilities Manager - Maintenance & Projects

Location:

London (Hybrid, min 3 days in Office)

IC3:
Individual Contributor role level 3 (out of
5) according to our Career Development Framework.

Work.

Life is a flex workspace provider for businesses who care about people.

We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared work spaces across London, Reading and Manchester; with 8,000+ members; and an amazing team of nearly 70 Work.

Lifers who share our ambition to redefine the workspace experience for the better.

Location:

London (Hybrid, min 3 days in Office)

Salary: £35,000–£40,000

IC3:
Individual Contributor role level 3 (out of
5) according to our Career Development Framework.

Work.

Life is a flex workspace provider for businesses who care about people.

We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared work spaces across London, Reading and Manchester; with 8,000+ members; and an amazing team of nearly 70 Work.

Lifers who share our ambition to redefine the workspace experience for the better.

As our Facilities Manager (Maintenance & Projects), you'll own the reactive maintenance, repairs and project delivery that keep our Work.

Life spaces safe, functional and looking their best. Working closely with our Membership Managers, contractors and our existing Facilities Manager, you'll own reactive maintenance and repairs across the portfolio end to end, and lead the delivery of Day-2 works and Cap Ex projects from scoping through to handover. You'll also own storage across the portfolio. You'll be commercial in every decision, weighing cost against long-term value to make the right call between repairing and replacing, and you'll build the kind of supplier and contractor relationships that get us better pricing, faster response and higher-quality work.

This role owns maintenance, repairs and project delivery. Compliance, PPMs, health & safety and soft services remain fully owned by our existing Facilities Manager, giving each of you a clear, undivided remit. You'll also provide in-house support to our ad-hoc, per-project Project Manager on new-space delivery. This is a hands-on, commercially-minded role for someone who enjoys solving problems, owns outcomes end to end, and builds strong relationships with both internal teams and suppliers.

Facilities & Maintenance

• Own reactive maintenance and repairs across our spaces (plumbing, electrical, HVAC and general building repairs) acting as first responder/escalation point for major site issues, including out of hours.
• Manage incoming facilities requests end to end, ensuring issues are prioritised, tracked and resolved.
• Act as the key point of contact between Membership Managers and external maintenance contractors.
• Make the commercial call on every repair, weighing cost against long-term value to decide between a repair and a full replacement, and own the outcome.
• Carry out regular space audits to identify maintenance issues and opportunities for improvement, working with Membership Managers to address them.
• Monitor recurring building issues and own the balance between the longer-term fix vs the immediate repair.
• Manage the Facilities Helpdesk and its systems, ensuring Membership Managers and contractors are smoothly connected.
• Keep facilities systems, trackers and documentation accurate and up to date.

Contractors & Suppliers

• Own contractor attendance, access and works coordination across the portfolio.
• Obt…