Cluster Maintenance Manager

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

Maintenance Manager in our stylish hotel lead from the front and take a proactive, hands‑on approach, overseeing all aspects of maintenance operations, ensuring the highest standards are maintained throughout, creating a welcoming and safe environment that consistently exceeds guests’ expectations.

• Lead and coordinate the delivery of planned and reactive maintenance services.
• Prepare and monitor the annual departmental operating budget, with a focus on energy management, preventive maintenance and capital planning.
• Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion within budget.
• Manage Health & Safety, including statutory compliance, risk assessment, permits to work and safe working practices.
• Address any guest concerns promptly, attentively and efficiently.
• Liaise closely with other hotel departments and wider management team to support the continual improvement of property maintenance standards.
• Maintain and order parts and supplies in a timely and efficient manner while minimising waste and supporting “green” initiatives.
• Act as property leader for the brand’s ‘Green Engage’ program.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.
• Perform Duty Manager shifts as required.

• Strong leadership skills with proven experience to manage a team.
• Clear and influential communicator with the ability to interact across all levels.
• Strong business acumen with a solid understanding of budgeting and cost control.
• Proven experience to lead a green initiative for a large hotel.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• A smart and professional appearance.
• Ability to use initiative in challenging situations and under pressure.
• A proven track record in a similar position within a 4-star hotel.
• Recognised electrical or engineering qualification and specialised expertise in plumbing, electrical, mechanical, and carpentry fields.
• Excellent understanding of Health and Safety regulations and best practices.
• Strong knowledge of the operation, control and maintenance of building services plant and systems.
• Previous experience using maintenance management software and Microsoft Office applications.
• High standard of English, both written and spoken.

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation:
To be discussed