General Manager - Endeavour Square

General Manager

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Optimise the commercial viability and performance of the property through the implementation of quality operational and fiscal management, marketing, customer care and management of risk. Contribute to the asset performance through the implementation of specific objectives and initiatives set out in the asset and business plans.

The property is a large iconic premises located in the Stratford area, just next to the West Ham Stadium and Westfield Shopping centre, on the Stratford Cross Estate. The successful candidate will be part of a site team of 2 people, 1 General Manager and 1 Assistant Building Manager, plus our service partners, and will be an essential asset to the property, colleagues, clients and occupiers.

• Conduct regular performance reviews with the team, to include setting and reviewing of objectives and development plans. Where relevant, ensure performance management process is implemented in a timely manner.
• Identify and implement plans to ensure the development of the team, including succession planning and training activities.
• Recruit and select employees to ensure that the team structure and capability meets current and future needs and the achievement of budget and business plan targets.
• Ensure adherence to policies, processes and procedures across the property.

• Manage and operate the property as a commercial business venture in accordance with the agreed Asset strategy.
• Create and implement a business plan and strategic direction in line with the Clients' overall business objectives.
• To develop and maintain a positive image of the building in its location, ensuring that it has an image to match the Asset Management Strategy.
• Implement and support where necessary agreed Brand values.
• To implement and develop a premier properties approach to the management of the property.
• To implement recommendations from customer feedback provided through the premier properties annual customer survey.
• Explore opportunities to enable the Centre to provide superior service to occupiers' e.g. consistent and visible level of occupier liaison.
• Explore and generate new business opportunities/channels within the market place to ensure an increase in the commercial performance of the property.
• Maintain an up to date knowledge and awareness of market practices and legislation affecting centre management, adopting a proactive approach to changing market conditions.
• Ensure surveying colleagues are appraised of requests for tenant alternations, approving as appropriate, tenant applications for minor alterations and ensuring all works are carried out in accordance with the consent granted.
• Oversee the delivery of an agreed marketing strategy and liaising with the tenants/merchants associations as required.
• Regularly monitor and report on competition activity within the catchment area affecting the Centre including reviewing any significant planning applications submitted to the local planning authority.
• Encourage maximum positive local press and media coverage through the management of good press relations and acting as the local spokesperson, as required.
• Participate in and influence local community matters for the benefit of the Centre through local chambers of trade and other relevant bodies.
• Inform surveying colleagues of any matters regarding the local/regional economy, transportation and planning issues that may affect the Centre.
• To be responsible for the drafting, control and reporting of service charge budget and expenditure for the site(s) in accordance with the agreed KPIs and RICS Service Charge Code.

• To tender and place contracts for services relating to the site(s) and manage appointed contracts against agreed KPI's. Ensure procurement is carried out in line with company policy.
• To monitor all activities relating to the site(s), reporting and taking action as appropriate.
• Conduct regular inspections of the building fabric and take appropriate action when required.
• To work with key stakeholders and external…