Deputy Branch Manager - Complex Care

Position: Deputy Branch Manager - Complex Care (Permanent)
Deputy Branch Manager (Complex Care) | SE London Head Office

Our client is a leading complex care provider, delivering 10,000+ hours of care per week, rated Good by the CQC, and in an exciting growth phase as one of the fastest-growing companies in the sector. They’re hiring a Deputy Branch Manager (Complex Care) based full-time, Monday–Friday (9–5) at the SE London Head Office. Salary: £38,000–£42,000 DOE + bonus.

As a Deputy Branch Manager (Complex Care), you’ll be the operational No.2—line-managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.

Key Responsibilities
Lead, coach, and performance-manage 7 Care Coordinators (1:1s, supervisions, objectives).
Oversee day-to-day ops: rostering, capacity planning, package mobilisation, and continuity of care.
Manage incidents/escalations and drive timely service recovery; maintain accurate system data.
Governance & compliance: CQC readiness, audits, documentation, duty of candour, safeguarding pathways.
Track KPIs (fill rates, call compliance, complaints/compliments, retention) and deliver improvements.
Support recruitment, onboarding, and mandatory training compliance for field staff.
Contribute to growth/efficiency projects and participate in OOH/escalation cover as required.

What We’re Looking For
Minimum 1 year as a Deputy Branch Manager (or equivalent) in health & social care.
Complex care experience desirable; strong domiciliary care backgrounds with transferable leadership/compliance skills welcomed.
Proven experience managing coordinators/schedulers in a fast-paced environment.
Strong knowledge of CQC standards, safeguarding, incident management, and service improvement.
Excellent stakeholder communication; calm, organised, and solutions-focused.

Benefits
£38,000–£42,000 DOE + performance bonus
Full-time, on-site at SE London Head Office (Mon–Fri, 9–5)
Clear progression opportunities in a high-growth provider
Ongoing training & professional development

This is a superb opportunity for a motivated Deputy Branch Manager (Complex Care) to make a genuine impact at a Good-rated, fast-growing provider.

Apply now or call Ehsan at Leaders in Care on (phone number removed) for more information about this Deputy Branch Manager (Complex Care) role.