Operations Manager Canary Wharf

LRM Prime specialise in delivering exceptional residential management services to upscale residential and mixed‑use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super‑prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.

Consort Place is a vibrant new mixed‑use development in Canary Wharf, comprising private and affordable housing, a 231‑room hotel and the refurbished 160‑year‑old North Pole Public House. The jewel in the crown is Aspen, a 65‑storey residential tower providing 502 new apartments along with a host of residents’ amenities including the Aspen Club and the 63rd‑floor sky lounge, Aspen Paramount.

• To show attention to detail in all aspects of the job, whether it’s cleaning, back or front of house, and to assist in maintaining the building to the required standards.
• As Operations Manager you will be hands‑on, visible to all team members and observing the day‑to‑day operations ensuring consistency of 5‑star customer service.
• You will be responsible for the day‑to‑day recruitment and management of your team which includes housekeeping and estate operatives.
• To ensure consistent knowledge of the service vision and all other service standards or operating procedures and assist the Residential General Manager in their implementation ensuring our residential & guest experiences at Consort Place.
• Building trusted relationships and strong rapport with the residents and stakeholders.
• Assisting the General Manager in the monthly reporting of SLA’s & KPI’s against the security contract for the development.

• Display a thorough understanding of workplace facilities management and ensure these best practices are implemented
• Managing the residential and commercial deliveries strategy
• Working with the Head of Security to be responsible for the day‑to‑day security provision and business continuity for the estate
• Managing permits and applications for commercial fitouts, ensuring resident safety systems are not disturbed
• Undertake regular inspections of the estate, reporting and arranging for repairs as required
• Ensure that adequate provision is made for emergency and out of hours cover, especially in relation to security, maintenance, and cleaning
• Ensuring sub‑contractors deliveries comply with the established traffic management and logistic plan.
• Liaising with the team members to ensure unloading and loading operations are confined to the designated areas and loading bays and this is carried out in accordance with their RAMS
• Create a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded
• Follow client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment
• To ensure COSHH is up to date and the team is trained on and monitor it is adhered too.
• Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development
• Encourage and motivate colleagues to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements
• To carry out monthly stock takes of supplies and order new as needed
• Ensuring staff are appropriately presented at all times
• Excellent knowledge of all areas the building and plant rooms
• To ensure that a detailed daily log is maintained for any incidents, resident requests and shift handover
• To train and develop team members ensuring that standards are upheld, and team are all fully aware of their responsibilities
• To conduct probation meetings and regular performances assessments and mystery audits with all team members
• Be reliable, flexible, honest and a strong ambassador for Consort Place management team and perform and reasonably requested duties as required by line management.
• Assist with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders and…