Operations Manager - Commercial Flooring

Operations Manager – Commercial Flooring

Location:

London / Southern Region

Reports to:

Director

Employment Type:

Full-time, Permanent

Role Overview The Operations Manager is responsible for the overall operational performance of the business, ensuring the successful delivery of commercial flooring projects across multiple sites. This role provides strategic and hands-on leadership across project management, site operations, health & safety, quality, resourcing, and profitability.

The successful candidate will work closely with directors, commercial teams, project managers, and site supervisors to ensure projects are delivered safely, on time, within budget, and to the highest standards.

Key Responsibilities Operational Leadership
Oversee day-to-day operations across all commercial flooring projects

Lead and manage Project Managers, Site Managers, and Supervisors

Ensure consistent delivery standards across all sites

Implement and improve operational processes, systems, and controls

Project & Programme Management
Oversee project planning, programming, and resource allocation

Monitor project progress, productivity, and performance

Identify and resolve operational risks, delays, and constraints

Support project teams with technical and logistical challenges

Commercial & Financial Management
Manage operational budgets, costs, and profit margins

Work closely with estimating and commercial teams on project handovers

Monitor variations, final accounts, and cost control

Identify opportunities for value engineering and efficiency improvements

Health, Safety, Quality & Compliance
Ensure full compliance with health & safety legislation and company policies

Promote a strong health & safety culture across the business

Oversee quality assurance procedures and workmanship standards

Ensure compliance with industry regulations, specifications, and contracts

Resource & Supply Chain Management
Oversee labour planning, including direct labour and subcontractors

Manage supplier relationships and procurement processes

Ensure materials, plant, and equipment are available and cost-effective

Client & Stakeholder Management
Maintain strong relationships with clients, main contractors, and consultants

Attend senior-level meetings and resolve escalated issues

Support business development through repeat work and client satisfaction

Continuous Improvement
Identify and implement process improvements to increase efficiency and profitability

Develop and mentor operational teams

Contribute to strategic planning and business growth initiatives

Skills & Experience Required
Proven experience in an Operations Manager / Senior Contracts Manager role

Strong background in commercial flooring, finishes, or construction subcontracting

Demonstrated experience managing multiple projects and teams

Strong commercial awareness and financial management skills

Excellent leadership, communication, and decision-making abilities

Ability to work under pressure and manage competing priorities

Qualifications (Desirable)
Construction-related qualification or relevant trade background

SMSTS / NEBOSH / IOSH (or equivalent)

Strong knowledge of construction contracts and commercial processes

What We Offer
Competitive salary and benefits package

Company vehicle or allowance

Senior leadership role within a growing business

Long-term pipeline of commercial projects

Opportunity to influence strategy and operational excellence