Service Manager
Job in
London, Greater London, EC1A, England, UK
Listed on 2026-01-07
Listing for:
Red Sky Personnel Ltd
Full Time
position Listed on 2026-01-07
Job specializations:
-
Management
Operations Manager, Administrative Management, Healthcare Management, Employee Relations
Job Description & How to Apply Below
Service Manager
Reports to:
Account Manager
Location:
Central London
Contract:
Full-time
Salary: £32,000
About Our Client
Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet.
Role Purpose
The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services.
The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy.
The Service Manager’s primary relationships are with the site teams, while the Account Manager is responsible for client relationships.
The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements.
Key Responsibilities
Team Management & Staffing
Ensure all sites are fully staffed, arranging cover for absences or vacancies.
Lead the onboarding of new team members, including completion of clearance checks and induction.
Ensure all new starters complete induction and Core Skills training within their first week.
Ensure all staff complete required Uhub training and maintain at least 95% training compliance.
Motivate, support, and develop site-based staff, fostering a positive and inclusive working environment.
Approve and record leave requests promptly to maintain service continuity.
Address performance, absence, or conduct issues in line with company procedures.
Operational Delivery
Ensure daily cleaning operations meet contract specifications and company standards.
Ensure all staff actively use Timegate for attendance and rota management, maintaining at least 90% active usage.
Check that all required cleaning materials and equipment are available and in good working order at each site.
For designated sites, monitor and order client consumables as required.
Address and resolve day-to-day operational issues on site, including health and safety matters.
Maintain up-to-date cleaning schedules, frequency charts, and site documentation in line with BICSc standards.
Payroll & Administration
Accurately record attendance and hours worked for all staff.
Upload wage and payroll data for the team, ensuring accuracy and timely submission.
Investigate and resolve payroll discrepancies at site level.
Manage variation orders, site changes, and labour cost adjustments within agreed budgets.
Support Finance and the People Team with timely updates on new starters, leavers, and pay changes.
Health & Safety & Compliance
Promote a zero-harm culture and ensure safe working practices at all times.
Conduct regular site health and safety checks and address hazards immediately.
Maintain up-to-date health and safety documentation, including COSHH sheets, MSDS data, and PPE availability at all sites.
Record and close out incidents, near misses, and accidents promptly.
Ensure training and compliance documentation is complete and available for audit.
Mobilisation & Demobilisation
Support the Account Manager in the mobilisation of new contracts or service transitions.
Ensure staff are recruited, trained, and equipped prior to start dates.
Confirm all site documentation, method statements, and COSHH information are in place.
Verify that uniforms, equipment, and materials are ready and functional before go-live.
Assist in establishing site-specific KPIs, SLAs, and reporting requirements.
Ensure all equipment, uniforms, and materials are collected on the final day of service.
Confirm subcontracted services and supplier arrangements are terminated on time.
Return keys, passes, and documentation promptly to Head Office.
Support completion of client exit surveys and capture lessons learned.
Environmental Responsibility
Promote the use of sustainable products and eco-friendly cleaning solutions.
Reduce chemical usage by implementing non-chemical alternatives where possible.
Track product usage and…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×