Aftersales Manager

Location: Chiswick

We are recruiting on behalf of our Client for the position of Aftersales Manager in Chiswick, West London. This is a prestigious opportunity for an experienced Aftersales Manager to oversee the operations of a reputable automotive dealership, delivering operational excellence and driving profitability. Our Client seeks a motivated professional committed to elevating customer satisfaction and team performance within a fast-paced environment.

Benefits:

A competitive basic salary of up to £60,000 per annum, with potential bonuses taking OTE to approximately £75,000.
Company car allowance.
Working hours Monday to Friday, 8:00 am to 6:00 pm, with alternate Saturday mornings on a rota.
32 days annual leave, inclusive of bank holidays.
Access to an employee benefits portal offering retail and hospitality discounts.
Family-friendly policies, including enhanced maternity, paternity, and adoptive leave.
Employee assistance programme.
Interest-free vehicle purchase loans and maintenance discounts.
Long service awards and staff referral bonuses.
Life assurance cover.

Duties:

Lead and manage the workshop, service, and parts departments to meet and exceed sales and profit targets.
Motivate, support, and develop a team comprising technicians, service advisors, parts advisors, and drivers.
Drive initiatives to improve customer satisfaction and department performance.
Analyse performance reports and implement strategies to increase efficiency and profitability.
Ensure compliance with all health and safety regulations, environmental policies, and waste management procedures.
Manage departmental budgets and provide regular performance updates to senior management.

Candidate Specification:

Proven experience as an Aftersales Manager or Service Manager within the automotive industry.
Strong leadership skills with the ability to motivate and develop teams effectively.
Comprehensive understanding of vehicle maintenance, repairs, and workshop operations.
Excellent communication, negotiation, and problem-solving abilities.
Methodical in workload management and prioritisation.
Confident in managing budgets and maximising departmental profitability.

Our Client is seeking a dedicated Aftersales Manager who is passionate about automotive aftersales and eager to advance their career within a reputable dealership. If you possess the required experience and are committed to delivering exceptional service standards, we encourage you to apply.

To discuss this opportunity further or find out about additional motor trade roles, please contact our Automotive Recruitment Consultant, Liam Buffenbarger, at Perfect Placement