Senior Operational Resilience Manager

Senior Operational Resilience Manager, Permanent, London

The Senior Operational Resilience Manager will lead a team of operational resilience focused colleagues to enable the continued implementation of the resilience frameworks and incident management process within 1

LoD, in line with the Bank of England Operational Resilience policy focused on maintaining important business services within impact tolerance.

The role will utilise extensive understanding of ’s current services ensuring continuous development of operational resilience capabilities across 1

LoD risk teams and act as SME advisor for incident response and management.

• Support the business in meeting the  Resilience Framework (RF) in line with the Bank of England Operational Resilience Policy focused on maintaining important business services within impact tolerance.
• Support the business in delivering the  incident management process (IMP) and alignment of playbooks across all relevant business areas, ensuring they remain up to date and aligned to industry best practice.
• Guide the organisation in transitioning from a responsive approach to a preventative mindset while utilising the Resilience and Enterprise Risk Management Frameworks.
• Determine strategies for boosting awareness of operational resilience within  and manage the establishment and execution of training programs and awareness events, highlighting the critical nature of operational resilience in business interactions.
• Oversee the scope, design, and delivery of operational resilience tests and exercises ensuring appropriate SME resource are available to participate.
• Manage the IBS vulnerability assessments and monitoring of these vulnerabilities to resolution, supporting appropriate business areas as required.
• Act as a subject matter resource for 1
  
  LoD incident management, overseeing post-incident discussions, reporting, and ensuring necessary remediation action plans are created.
• Lead the Operational Resilience Working Group (ORWG), ensuring the role of the committee remains relevant and fits the needs of the business, incorporating all relevant pillars to ensure an aligned view from across
• Oversee the completion and annual reviews (or as often as required) of the business impact analysis, business service assessment and impact tolerance rationale.
• Identify and report new risks and issues, particularly operational resilience, without delay and assist, as necessary, in the development of appropriate options for remediation.
• Oversee a central location for the secure storage of Operational Resilience documentation is available and appropriate access for document owners and users of shared information.
• Oversee the maintenance of Directorate response and continuity plan(s).
• Ensure CMBCG admin contacts relevant to ensure regulators and the sectors framework us up to date with  contact details. Ensure any output from CMBCG communications are shared appropriately access  and CMBCG members.
• Act as a trusted advisor providing timely feedback to support the 1
  
  LoD Director of Risk with arising issues that may affect customers, operational performance, people, brand or reputation.
• Attend industry events, as required, to help inform  Operational Resilience and Risk Activity.

• Educated to degree level in a relevant subject, or hold an equivalent professional risk qualification
• Practical experience as an in-house practitioner delivering, maintaining, and maturing operational resilience systems in alignment with regulatory guidelines
• Detailed understanding of the Bank of England policy for Operational Resilience as it relates to  as an FMI is desirable
• Detailed knowledge of Bacs, Faster Payments, Cheques or an SME in one of these services
• Experience working within the financial services/ banking industry
• Demonstrated capability to take initiative, manage personal tasks, and inspire colleagues as well
• Demonstrated understanding of operational resilience
• Advanced communication in all forms (written, verbal and listening), and negotiating skills. Establish trusting relationships to maintain open communication
• Being attentive to details and equipped to respond…