Site Director

Position: Site Director (Permanent)
Our client is looking for: a dynamic and experienced Site Director to lead a luxury wellness destination in London. This is a rare opportunity to manage a premium spa and wellness centre that combines heritage, serenity, and modern luxury, delivering exceptional guest experiences. The ideal candidate will have a strong track record in operational leadership, people management, and driving commercial performance, with a passion for excellence in service and wellbeing.

Role Overview :
As Site Director, you will have full accountability for the centre’s overall performance. You will ensure an outstanding guest experience, aligned with the brand’s high-quality standards, while driving sustainable business results through disciplined operational leadership and financial oversight. As the senior leader on site, you will provide clear direction, set priorities, and maintain a strong balance between service excellence, team engagement, and commercial success, while ensuring full compliance with local regulations and internal policies.

Key Responsibilities:

* Lead all aspects of site operations, ensuring the highest levels of guest experience and service excellence.

* Oversee financial performance, budgets, and operational KPIs.

* Inspire, develop, and manage a high-performing team, promoting engagement, accountability, and professional growth.

* Implement operational standards, procedures, and continuous improvement initiatives.

* Ensure compliance with local regulations, health & safety standards, and internal policies.

Qualifications &

Experience:

* Minimum of 3 years as a General Manager in Hospitality, F&B, Wellness, or Fitness industries.

* At least 6 years of proven leadership experience within the Hospitality, F&B, Wellness, or Fitness sector.

* Degree in Tourism, Hotel Management, Business Administration, or a related field.

* Experience with spa or wellness facilities preferred.

* Experience with new openings or launch projects is advantageous.

* Strong analytical skills, with experience monitoring operational reports and using data to inform decisions.

* Demonstrated experience in managing customer satisfaction and continuous improvement initiatives.

Personal Characteristics:

* Exceptional leadership and people management skills.

* Strong commercial acumen and operational discipline.

* Passionate about wellness, guest experience, and service excellence.

* Excellent communication and interpersonal skills.

* Strategic thinker with a hands-on approach to problem-solving