Senior Operations Manager

Lead with purpose and create opportunities for people to thrive – join Avenues Group as our Senior Operations Manager and help shape lives for the better!

Location:

Fareham, Portsmouth, Southampton & Basingstoke Salary: £49,840 per annum £1,200 car user allowance

At Avenues, we’re more than a social care provider, we’re a community where people smile, laugh, grow, and achieve amazing things together. We’re a specialist charity supporting people with autism, learning disabilities, and complex needs through supported living, residential care, and outreach services. Our belief is simple; everyone deserves the chance to live life to the fullest and be an active part of their local community.

We work across the South and beyond, and we’re passionate about investing in our people so they can thrive and build meaningful careers.

The Role We have an exciting opportunity for a Senior Operations Manager to join our South team, overseeing services across West Hampshire. This is a senior leadership role where you’ll make a real impact – combining operational excellence, people leadership, and strategic delivery. You’ll lead and manage around 11 residential and supported living services together with a team of Service Managers, ensuring high-quality, person-centred outcomes for the people we support.

You’ll also be a key representative of Avenues, building strong relationships with stakeholders, regulators, and partners. What You’ll Be Doing You’ll set the tone for best practice, championing person-centred approaches and Positive Behaviour Support. You’ll manage budgets and resources effectively, ensure compliance with all statutory and regulatory requirements, and work closely with our central teams to deliver outstanding outcomes. You’ll also play a vital role in service development, growth, and strategic planning – and occasionally act as Registered Manager when needed.

About You You’re an experienced, values-driven leader with a strong background in social care operations. You’ll bring knowledge of residential and supported living services, a solid understanding of legislation and regulatory frameworks, and experience managing budgets. A Level 5 Diploma (or equivalent experience) is essential, along with a full UK driving licence and access to your own vehicle. If you also have experience in the voluntary sector, commercial awareness, and the ability to navigate complex, multi-service environments, that’s a bonus.

Most importantly, you’ll have a positive, can-do attitude and a genuine alignment with our values:
Respect, Excellence, Integrity, and Pride. Working Pattern & Flexibility This role is fulltime and predominantly Monday to Friday, but flexibility is key. You’ll occasionally work evenings or weekends and take part in a Tier 2 on-call rota. We offer a blended approach to home and office working, guided by the needs of our services.

What We Offer We offer flexible working, meaningful perks that value your time, energy and wellbeing, and the chance to be part of something that truly changes lives. Interested? If this sounds like you – even if you don’t tick every box – we’d love to hear from you. We believe the right values and attitude matter just as much as experience, and we’ll support your development through training and coaching.

As part of our commitment to the Disability Confident Scheme, candidates who declare a disability and meet the essential criteria will be guaranteed an interview. Please note we may close this vacancy early if we receive a high volume of applications or appoint a suitable candidate during the recruitment process.