Senior Delivery & Operations Programme Director; Interim

Location

Location
:
Flexible from London to the Midlands (Hybrid)

Term
: 7-month interim, 3 days per week

Moonpig is the UK's leading online cards and gifts platform, helping millions of customers celebrate life's big and small moments. This interim Senior Delivery & Operations Programme Director role will lead a critical portfolio of delivery, operational and customer‑experience initiatives across Moonpig and Greetz, shaping how orders reach customers in the UK, Guernsey and the Netherlands. You will own the execution of the 2026 delivery strategy, manage major carrier transitions, steer key UX and customer‑facing changes, and act as a visible partner to Exec Leadership and senior stakeholders across Product & Tech, Trading, Customer Service, Finance and local Operations teams.

• 10+ years in senior leadership roles across ecommerce delivery, logistics, supply chain, operations or related programme management.
• Proven track record managing complex multi‑carrier delivery networks and leading large operational transitions, ideally across multiple countries.
• Extensive experience delivering cross‑functional programmes involving Product & Tech, Operations, Finance and Customer Service, with clear commercial and customer outcomes.
• Background in regulatory or compliance‑driven changes touching digital customer journeys (pricing, checkout, fees or similar).

• Exceptional programme leadership and planning skills, comfortable managing multiple concurrent work streams, risks, dependencies and Exec‑level reporting.
• Strong commercial and analytical skills, including carrier negotiation, commercial modelling, performance tracking and financial impact assessment.
• Confident communicator and influencer, able to simplify complexity, align senior stakeholders and represent Moonpig with external partners.
• Customer‑centric, data‑driven and calm under pressure, with a track record of reducing contact drivers such as WISMO through operational, UX and communication changes.
• Collaborative leader with a focus on mentoring and building internal capability so teams can take long‑term ownership post‑transition.

• Lead the end‑to‑end delivery transformation for Greetz (Netherlands), implementing the 2026 delivery strategy, managing carrier migrations, reducing WISMO and overseeing associated UX and customer‑facing changes.
• Safeguard delivery continuity in response to Dutch postal reform, optimising carrier and service mix and coordinating the development, testing and launch of new UX flows and communications.
• Design and drive a 2‑year transition plan for Guernsey postal services, working closely with Guernsey Post, Royal Mail and the UK Operations Director to land operational changes, external communications and customer impact mitigation.
• Own Moonpig's response to UK Drip Pricing legislation across delivery, ensuring compliant UX, pricing displays, checkout behaviours and customer communications in partnership with Legal, Product and Trading.
• Track commercial and financial outcomes across these programmes, including modelling, forecasting and performance reporting to Exec Leadership.
• Mentor and support local Delivery and Operations leaders in the UK, Guernsey and Almere to strengthen operational capability and ensure sustainable ownership beyond the interim period.

This is a rare opportunity to shape critical delivery, operational and customer‑experience programmes at the heart of Moonpig's proposition, working closely with senior leaders to deliver visible, high‑impact change for millions of customers. If you are a seasoned delivery and operations programme leader who thrives in complex, fast‑moving environments, Moonpig would like to hear from you.