Business Support Manager Compliance

Overview

Business Support Manager (Compliance) – Lead business support for housing compliance and help us deliver safe, efficient services for residents. Croydon Council’s Housing Directorate is seeking a proactive and skilled Business Support Manager (Compliance) to join. This is a key leadership role providing operational support to our Compliance division, ensuring compliance services run smoothly and effectively.

Contract:

Permanent
•

Hours:

36 per week
•

Location:

Croydon
• Salary:
Grade 12 £ 50,085 - £52,194 p.a. plus fantastic benefits

• Lead a multi-skilled Business Support team, ensuring high performance, flexibility and customer focus.
• Support the Head of Service in developing and implementing service standards, processes and performance indicators.
• Support, develop, and implement a suite of reports for the compliance team on a monthly basis.
• Oversee business support budgets and ensure cost-effective service delivery.
• Promote innovation, service improvement and self-sufficiency across compliance.
• Monitor performance, produce management information, and take action to resolve service issues.
• Lead on any complaints or enquiries that the Compliance team may receive.
• Build & develop a high performing business support team.
• Carry out regular one to ones and appraisals with team members.

• Strong experience of leading and motivating business support or compliance teams.
• Knowledge of establishing service standards, KPIs and delivering service improvement.
• Excellent communication, influencing and negotiation skills.
• Confident in analysing complex information and providing advice to senior leaders.
• Strong IT and data analysis skills, with the ability to drive efficiency and value for money.
• Committed to fairness, inclusivity and excellent customer service.

This is an exciting opportunity to play a pivotal role in Croydon’s housing compliance services. You will lead a team that underpins critical safety and compliance work, shaping how we deliver services to residents and supporting continuous improvement across the division. Our benefits include:

• Inclusive Culture:
  Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development:
  We invest in our staff and support their development.
• Generous Benefits Package:
  Local Government Pension Scheme with employer contributions, up to 31 days of annual leave (plus Bank Holidays) and options to purchase more, Employee Assistance Programme 24/7.
• Family Friendly provisions:
  Generous maternity leave and family leave provisions.
• Work Life Balance:
  
  Flexible and agile working options in line with service demand.
• Make a Difference:
  Be part of a council focused on improving residents’ lives through effective housing management and strong partnerships.

Assessment Centres:
Week Commencing 10 February 2016.

Croydon Council’s priorities – The Council balances its books, listens to residents, and delivers good sustainable services.

• Get a grip on finances and make the council financially sustainable.
• Be a council which listens to, respects and works with Croydon’s diverse communities and businesses.
• Strengthen collaboration with partner organisations and the voluntary, community and faith sectors.
• Ensure good governance is embedded and adopt best practice.
• Develop our workforce to deliver in a manner that respects diversity.

Key Business Plan Outcomes

• Croydon is a place of opportunity for business, earning and learning.
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home.
• People can lead healthier and independent lives for longer.
• Croydon Council’s new ways of working.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will consider flexible working and hybrid working arrangements. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. The Successful candidate will be subject to a DBS check, if required.