Duty Manager - Onsite Operations

Duty Manager - Onsite Operations & Experience - London, W1J 0BD
Salary: £36,802

The Royal Academy of Arts is currently recruiting for a Duty Manager to join our Onsite Operations & Experience team.

The Duty Manager role is integral to the daily running of the building and will be responsible for line managing a team of front of house hosts and working alongside the Duty Managers to bring the building to life. This role will maintain onsite standards and ensure adequate training is delivered as well as lead on authentic engagement with the public and liaise with members of other departments including (but not limited to) the Security, Retail and Learning teams, on various operational tasks and projects.

Ability to provide safeguarding support, evacuation and first aid, following training is also key to this role.

About You To be considered for this role, you will have proven management experience working in a customer service context, ideally in a complex, customer focussed environment. You will be confident in working independently and thrive when managing challenging and complex situations, as well as be passionate about working as part of a team and leading by example.

With excellent communication skills, you will be able to effectively communicate and interact with people from all backgrounds and be friendly, warm and welcoming in your approach to working. Please note, the contractual working hours for this role are 45 per week.