Client Services Director

Client Services Director

Department:
Account Management

Employment Type:

Full Time

Location:

Construct London

Construct is Together Group’s brand strategy and brand design atelier, trusted by some of the world’s most prestigious organisations operating at the highest end of luxury and hospitality. The studio has created iconic global brands such as Aman, and has been selected to relaunch and reposition heritage institutions including The Ritz, Baur Au Lac, and The Dorchester.

We work with family-owned luxury businesses, global hospitality groups, and category-defining brands serving an HNWI and UHNW clientele — often at moments of transformation, expansion, or generational change.

The Client Services Director is a senior commercial leader responsible for growing and strengthening Construct’s client portfolio. This role combines strategic account leadership, revenue growth, and delivery oversight to ensure exceptional client partnerships and sustained profitability.

You will build trusted senior relationships, identify and convert organic growth opportunities, and ensure branding projects are delivered with commercial rigour and excellence.

• Deliver repeat revenue and profitability targets across assigned accounts
• Identify and convert organic growth opportunities within the client portfolio
• Lead accurate forecasting, financial reporting, and revenue planning
• Ensure all projects are appropriately scoped, priced, and commercially managed
• Contribute to new business pitches and strategic growth initiatives
• Report portfolio performance and financial health to senior leadership

• Build and maintain long-term, senior-level client relationships
• Lead quarterly business reviews and strategic planning discussions
• Drive consistently high levels of client satisfaction and retention
• Anticipate challenges and proactively manage risk
• Shape forward-looking account strategies that unlock sustained growth

• Oversee delivery to ensure projects are on scope, on time, and on budget
• Manage scope control and commercial negotiations with confidence
• Lead portfolio and quality reviews to protect revenue and margin
• Implement continuous improvements to client service processes

• Support the growth and capability of the Client Services team
• Identify development needs and provide coaching and mentorship
• Share industry insight and best practice to elevate performance

• Significant experience in senior client leadership within a branding, creative, or agency environment
• Demonstrated track record of delivering revenue growth and profitability targets
• Strong commercial acumen, including forecasting, scoping, and margin management
• Proven ability to build trusted relationships with senior client stakeholders
• Strategic thinker with the ability to identify and convert growth opportunities
• Confident negotiator with strong influencing skills
• Collaborative leader with experience working cross-functionally
• High levels of accountability, resilience, and commercial judgement

This role can be based in our Bath or London office