Global Project Manager; Social Media

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Where: Remote - This is a global role, we welcome applications from candidates based in the UK or US (EST or CST)

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Type: Full-time, salaried role

Founded 23 years ago, Social Element is a leading global full-service agency connecting brands and people socially. Our core purpose is to make better social for brands and social better for society.

Are you passionate about delivering world-class client service and managing complex projects in social media?

We are looking for an exceptional Global Project Manager who is highly organised, proactive to oversee both engagement and moderation client accounts and some of our Social Intelligence projects for an international portfolio.

Think this could be you? Read on, dear reader…

As our new Global Project Manager, you will lead the day-to-day operations of multiple client projects, ensuring seamless service delivery, nurturing strong client relationships, and driving ongoing process improvements. You will oversee both moderation and engagement projects, while also shaping project management practices for our social intelligence reports.

Acting as the crucial link between clients, our client services team, and flexible delivery teams, you will keep projects on track and ensure KPIs are consistently met. You will manage and mentor a small team, provide quality assurance, and proactively identify opportunities to enhance our service standards.

Additionally, you will play a key role in strengthening our global approach to project management, ensuring that workflows are streamlined and efficient across all clients and regions.

• Oversee global client engagement, moderation and social intelligence projects, ensuring delivery on time and within budget
• Manage project planning, resourcing, and documentation using tools like , Zoho, and Google Drive
• Act as a key point of contact for clients and internal teams, communicating updates and solutions confidently
• Maintain high standards of QA and performance, addressing issues swiftly and constructively
• Lead and support a flexible team (including shift management and feedback)
• Attend client meetings, offer expert recommendations, and identify opportunities to expand our partnership
• Contribute to continuous process improvements to drive efficiency and excellence

• An experienced Project Manager (ideally within an agency or brand environment)
• Proven track record managing global client accounts and delivering results on social/digital projects
• Skilled mentor and able to motivate and coordinate diverse teams
• Comfortable with project management and CRM tools (, Zoho, etc.)
• A strong communicator (written and verbal), highly organised, and able to thrive in a fast-paced, time-sensitive environment
• Detail-oriented, analytical, and a problem solver who can think on their feet
• Knowledgeable about social media platforms, strategy, monitoring, and insights
• Experience with Basecamp, Google Drive, Excel, and report writing skills. (nice to have)

Please note:

These benefits are for UK employees only

🏠 Remote/Hybrid working (occasional travel)

🏖️ 33 days of holiday (including the bank holidays)

🎂 Birthday off

✨ Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

🫶 3 Wellbeing days off

🌞 Flexible Fridays (Working half day)

👓 Eye care:
Contributions towards eye tests and glasses

🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

👪 Enhanced family friendly policies

🤗 Employee Assistance Programme and wellbeing support

🛍️ Access to our discounts website

The hiring process for this position will be made up of the following stages:

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Culture + Connect Interview - with one of the talent team

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Skills + Experience Interview - with Global VP of Project Management and Senior Project Manager

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Final Interview - with Global VP of Project Management and Global Head of Intelligence

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Chem Meet with Head of Client Services, Europe and Global Head of Social

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