QA Manager Job London area,England UK,Management

Montezuma’s – QA Manager Main

Purpose:

Lead the development and audit of a robust, compliant quality management system in line with statutory, customer and best practice standards
Create a lean culture of continuous improvement within all areas of the Factory alongside department managers

Main Duties:

Responsible for heading factory external audits and maintaining all accreditation

Responsible for preparing and managing our internal and external audits maintaining compliance and document validation

Ensuring the day to day management of the Technical department and schedules run smoothly and to schedule

To build and maintain a quality management system based on relevant audit standards and highlighting best practice

Ensure all non-conformances are raised, recorded and managed working alongside other departments where needed to maintain compliance

Lead and develop the Factory team so they are engaged and focused on quality and compliance

Lead the HACCP team within the business

Work alongside the department managers to ensure we create a lean culture with proactive continuous improvements whilst maintaining our quality standards

Responsible for heading factory tours spreading the Montezuma’ s magic to all visitors

Identify, report and head cost saving exercises within the Operations team

Identify, report and head continuous improvement within Operations by running leaner and streamlining existing processes and procedures which in turn will increase profitability within the Operations team

Chair team meetings and lean across the team setting and delegating actions as and when required from KPI results

Work alongside the senior management team to achieve KPI’ s

Assisting and supporting the customer service team as and when required

Accountable for the day-to-day management of the complaints log ensuring all food safety complaints are investigated, actioned and reported on in full and on time

Accountable for ensuring all food safety complaints are responded to within 24 hours of receipt managing all communication with the customer until closed/resolved.

Assist with the NPD sign off procedure

Ensure a robust PPM is in place and audited

Champion Food Safety and Health & Safety culture in the business

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