Operational Resilience Manager

Job Details

Salary: £60,013-£74,620

Pension: 28.97% of base salary (RoS contribution)

Annual Leave: 42 days annual holiday

Duration: Permanent

Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns.

Location: Hybrid working with regular attendance in Edinburgh or Glasgow as required

Grade: C1

Closing Date: 1 March m

Number of Vacancies: 1

Join an award‑winning organisation recognised for its technology and innovation. Registers of Scotland is a world‑leading pioneer in land and property registration. Our full‑stack teams design, architect and build all our registration products in‑house. We work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with us through access to the latest data, software engineering and product delivery techniques.

Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide.

Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders.

Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 42 days annual holiday.

Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.

Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.

Positive work culture: RoS is an agile, digital organisation using leading‑edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.

As Operational Resilience Manager, you will lead the strategic development and delivery of resilience capability across Registers of Scotland, ensuring the organisation can continue to provide trusted, high‑quality public services during disruption. You will strengthen resilience across digital services, registration operations, data services, estates and critical suppliers, safeguarding the integrity and availability of Scotland’s land and property information. Working collaboratively with colleagues across Digital, Risk, Cyber and Business teams, as well as external partners, you will embed a culture of preparedness and ensure robust business continuity and recovery arrangements are in place and regularly tested.

This is a unique opportunity to establish and lead a new resilience function, driving organisation‑wide improvements in service uptime, recovery performance, supplier assurance and incident response. Your work will play a vital role in protecting the property market, maintaining citizen trust, and ensuring RoS can respond and recover quickly under any conditions.

• Leading an organisation‑wide assessment of resilience maturity across critical services and processes and defining a long‑term resilience strategy and delivery plan
• Establishing up‑to‑date, tested and assured business continuity and recovery plans focused on end‑to‑end business‑critical services
• Demonstrating strengthened resilience across core services such as Digital Submissions
• Improving resilience indicators, including uptime, recovery test results and supplier assurance scores
• Delivering effective performance during real incidents with strong stakeholder feedback
• Achieving positive audit outcomes and driving continuous improvement of controls and practices

• Accountable for setting and delivering the organisation‑wide resilience strategy and embedding a resilience culture across the business
• Lead the identification, mapping, and management of business‑critical services to ensure continuity under all conditions
• Establish and chair resilience governance structures (steering groups, working groups, programme boards) to ensure senior leadership engagement and continuous improvement
• Collaborate with internal teams (Digital, Product, Cloud Platforms, Cyber Security, Operations,…