×
Apply for Jobs Apply for Jobs Post a Job Post a Job Local Jobs Home
Register Here to Apply for Jobs or Post Jobs. X
More jobs:
Program / Project Manager Operations Manager Change Management

Director & Transformation

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: HotSchedules
Full Time position
Listed on 2026-02-17
Job specializations:
  • Management
    Program / Project Manager, Operations Manager, Change Management
Job Description & How to Apply Below
Position: Director Change & Transformation
Location: Greater London

In July 2019, Fourth joined forces with Hot Schedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain.

The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Interested in joining our smart, fun, and talented team?

Position Overview

The Director of Change & Transformation (CTF) is responsible for establishing and leading Fourth’s enterprise-wide Change & Transformation Function. While the immediate priority is the execution of Fourth’s organisational restructure, this role is explicitly accountable for building a permanent, scalable change capability that will own and manage a long-term transformation and change portfolio across the organisation.

This role ensures Fourth transitions into an AI-native, GM-led, adoption-first operating model. The Director of CTF drives governance, alignment, change readiness, leadership enablement, and disciplined execution across all transformation work streams.

Mission

“To build and ope rationalise a lasting enterprise Change & Transformation Function that accelerates Fourth’s AI-native operating model, delivers the restructuring program, and institutionalises continuous improvement and adoption-led execution.”

Primary Responsibilities
  • Build the enterprise Change & Transformation Function as a permanent operating capability.
  • Define the overarching transformation framework, methods, and standards.
  • Partner with Executive and Senior Leadership to align transformation priorities.
  • Translate Fourth’s AI-native strategy and customer journey model into organisational, process, and behaviour change requirements.
  • Shape the future-state culture, ensuring the organisation adopts new ways of working.
  • Establish and run the Transformation Steering Committee.
  • Own the enterprise transformation roadmap (short-term restructure + long-term change portfolio).
  • Maintain RAID, KPIs, decision logs, and cross-workstream dependencies.
  • Ensure all initiatives follow consistent governance, OKRs, and reporting.
  • Manage risks, issues, and critical escalations.
  • Own the change strategy and operating rhythm across all initiatives.
  • Lead readiness assessments, behaviour mapping, and change impact analyses.
  • Guide work streams to align changes to customer outcomes (NRR uplift, adoption, productivity).
  • Drive communications, engagement, and narrative clarity for all levels of the organisation.
  • Equip leaders at all levels to operate in the GM-led, AI-native structure.
  • Embed new leadership standards, rituals, and behaviours.
  • Run leadership alignment sessions, coaching, and change capability uplift.
  • Ensure culture and behaviours align to transformation goals.
  • Design, recruit, and develop the CTF organisation (change managers, PMO, L&D, comms).
  • Create reusable frameworks, playbooks, tools, and methods.
  • Build a repeatable model for future enterprise change initiatives.
    • Preferred Experience and/or Qualifications

    10–15+ years leading enterprise transformation and change

    Experience working directly with C-suite leaders

    Prior leadership of a centralised change or transformation office

    Strong organisational design and operating model capability

    SaaS, AI, or technology-led transformation experience preferred

    Consulting background (Bain/BCG/McKinsey-style) advantageous

    Benefits

    🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

    ⌚️ Flexible working! Use our flexible working hours and hybrid working environments to manage it.

    🧘♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym…

    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
    To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary
    Advanced Search