Event Manager

Head of Event Operations (B2B)

Location:

London – 3 days office

Salary: circa £65-80,000 + Bonus + Benefits

My client is a global leader with over 10,000 employees and multiple offices around the globe, specializing in delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. Through the outsourcing of their growing Events division, they are now looking for an experienced Head of Event Operations to take over ownership of the events side, reporting into the Managing Director while managing 2 Senior Event Managers.

Required Expertise:

• Minimum 8 years’ events experience
• Experience of working in a high-pressure environment
• Management of Event Managers
• Experience with Expo style events delivery
• Track record of delivering events under budget and in profit
• Excellent customer care skills
• Ability to work on multiple projects simultaneously
• Must be willing to travel (international travel to be expected)

Key Job Responsibilities:

• Manage and oversee the team of event managers across all aspects including:
• On-site delivery and management
• Speaker management and liaison
• Sponsor management and liaison with the Customer Success team
• Venue liaison
• Cost reconciliation and budget management
• Planning of menus and room setup
• Ensure attendee lists, delegate, and speaker badges are complete and accurate
• Ensure all A/V equipment is in place
• Quality control checks on all aspects including venue, room setup, A/V, and catering

Key Competencies:

• Enthusiastic self-starter with excellent initiative, strong work ethic, and ‘can do’ attitude
• Confident and effective communicator, with an ability to quickly create rapport and build relationships
• Fierce negotiator and cost controller with a keen understanding of the commercial nature of our business
• Exceptional organizational and time management skills; able to balance multiple tasks, effectively prioritize, and meet deadlines
• Calm under pressure and able to think quickly and rationally when confronted with any type of challenge
• Outstanding customer service skills; able to effectively build relationships, manage expectations, and maintain a laser-like focus on delivery at all times