Property Marketing - Client Services Director

Are you a strategic thinker with a passion for building exceptional client relationships? Do you thrive in a fast-paced, creative environment where collaboration and innovation are at the heart of everything you do? If so, we’d love to hear from you.

Our client is a creative marketing consultancy specialising in real estate, delivering services including Customer Experience, Digital, Placemaking, Marketing and Communications.

We’re looking for a Client Relationship Director to join their dynamic team and lead the Client Service function. This is a pivotal role, where you’ll shape client strategy, inspire your team, and deliver a best-in-class experience for some of the most exciting brands in property and placemaking.

• Be the primary point of contact for top-tier clients, ensuring satisfaction and long-term partnerships.
• Champion client needs within the agency and oversee strategic account plans.
• Lead and mentor the Client Service team, fostering a culture of collaboration and excellence.
• Drive project delivery, ensuring timelines, budgets, and quality standards are met.
• Identify opportunities for growth through upselling and cross-selling.
• Represent at industry events and support new business pitches.

• Experience: 8+ years in agency and client management, with a proven track record of client satisfaction and team leadership.
• Expertise: Strong understanding of property, placemaking, and the role of marketing in driving growth.
• Skills: Exceptional communication, commercial acumen, and the ability to inspire both clients and teams.
• Mindset: Strategic, collaborative, and passionate about delivering excellence.

• Work with a creative, forward-thinking team that values innovation and growth.
• Play a key role in shaping client relationships and driving business success.
• Competitive salary, benefits, and opportunities for professional development.

For more information and to apply please send your details to louise.har