Chief of Staff – Vice President

The Chief of Staff office plays a pivotal role in enabling the success of senior executives by providing strategic, operational and administrative leadership at the heart of the organisation. Acting as a trusted partner to Executive Committee members, these roles deliver critical operating support, drive strategic change and help leaders navigate complex, fast‑moving organisational challenges with clarity and pace.

The Chief of Staff function is central to advancing executive priorities, ensuring alignment across the enterprise, and sustaining operational excellence across the executive office.

To be successful in this role, you should have:

• Strong drive and execution rigour- takes ownership, moves at pace, and consistently delivers outcomes in complex environments.
• Sustains momentum under pressure, adapts quickly to change.
• Influence and stakeholder management – builds credibility and aligns stakeholders around priorities.
• Strategic thinking and judgement – translate executive intent into practical plans, anticipates risks.
• Strong communication and coordination skills – synthesises information and ensures seamless coordination across executive office.

You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.

This role can be based in London, Glasgow or Knutsford.

To enable the success of senior executives by helping navigate complex challenges, make informed decisions and deliver against their strategic objectives.

• Strategic support to senior executives, such as the CEO or other top-level leaders including assistance in the development and execution of in year and multi-year business strategy, research, and analysis to support decision‑making and act as delegate for the senior executive in specific situations.
• Management of Colleague engagement planning in line with the strategic direction, managing communication channels and ensuring effective coordination across different departments and teams.
• Management of key projects and strategic initiatives on behalf of senior executives, ensuring strategic projects are on track, monitoring of progress, and provision of regular updates to the executive team.
• Improvement of operational efficiency, alongside functional partners, within the organisation including the identification of areas for improvement, streamlining of processes, and implementation of consistently excellent best practices to enhance productivity and effectiveness.
• Development of performance reporting for key metrics that reinforce the strategic objectives of the division and support the external commitments made. Analyse and draw insight to drive performance. Involvement in aspects of financial analysis and budget management, including assistance in financial planning, forecasting, cost management and monitoring of financial performance against targets.
• Support to senior leadership to ensure appropriate resourcing across the business/function including planning and forecasting, partnering with HR to drive talent development and succession planning including the identification of high‑potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Support to the senior executive with risk and control oversight, escalation, crisis management and risk mitigation, support the development of contingency plans, coordination of responses to emergencies, and ensure business continuity.
• Implementation of a robust governance framework which supports the board of directors, executive forums and governance committees through the preparation of board materials, organisation of meetings, and ensuring compliance with regulatory requirements.

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and accelerate breaches of policies/procedures..
• If managing a team, they define…