Head of Events Operations

Job Description

Posted Wednesday 21 January 2026 at 06:00

Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology.

JOB TITLE:
Head of Event Operations

REPORTS TO:
Operations Director

LOCATION: UK

DEPARTMENT/DIVISION: techoraco

Techoraco, a long-standing and trusted provider of large-scale, international networking events, memberships and news, that cover the complete digital infrastructure ecosystem from fibre, data centres, wireless access, subsea and satellite. For over two decades, our events have connected the leaders from more than 150 countries at our series of powerhouse events including: ITW, Metro Connect USA, Capacity Middle East, Datacloud Global Congress and Capacity Europe.

The techoraco operations team is responsible for the operational delivery of over 13+ annual events and exhibitions, across North America, South America, Europe, Africa and Asia. Our events range from intimate leadership gatherings of 300 attendees to our flagship events of 6000+ attendees.

The Head of Event Operations is responsible for the strategic oversight, planning, and flawless execution of the company’s events portfolio within your remit. This role leads your team, ensuring all events within your remit are delivered on time, within budget, and to the highest standard. Acting as a key liaison between internal stakeholders and external partners, the Head of Event Operations ensures operational excellence, drives process improvement, and upholds the company’s brand and reputation through seamless event delivery.

The role also plays a critical part in budget management, team development, and long-term planning to support the growth and success of the businessp>

• Demonstrates strong leadership presence with the ability to inspire and motivate.
• Manage, mentor, and develop the event operations team, fostering a high-performance culture.
• Oversee resource planning and allocation across events, ensuring support for delivery.
• Manage and develop direct reports using KPIs to track performance, career development, succession planning and opportunities across the teams.
• Lead on recruitment, onboarding, and training of team members to ensure operational excellence.

• Responsible for event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving customer experience
• Lead the operational planning and execution of the events within your remit, ensuring alignment with business objectives, timelines, and budgets.
• Drive continuous improvement of operational processes, tools, and systems to improve efficiency, consistency, quality and customer experience across all events.
• Ensure consistent application of best practices and compliance with internal procedures and external regulations.

• Own and manage the operational budgets for your events, ensuring cost control and achievement of gross margin targets.
• Implement and oversee efficient budgeting processes, including zero-based budgeting where applicable.
• Work with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI
• Monthly reporting of costs vs revenues and detailed budgets and explanation of monthly variances with the Event Operations Director
• Identify operational risks and develop contingency plans to ensure business continuity and event delivery.
• Ensure all events are delivered safely and in line with company policies and health and safety standards.

• Venues and venue sourcing team
• Event project team – sales, production, marketing, customer services, editorial
• Own team – operations
• Management team
• Business specialists – legal, risk, data…