Head of FM - Kings College Hospital

Head of Soft FM – Kings College Hospital

Salary: £75,000 + excellent benefits

Location: Kings College Hospital, Denmark Hill, London

Contract: Full-time, Permanent

Lead Essential Services That Power World‑class Patient Care.

We’re searching for an inspiring operational leader to head Non‑Food Services across Portering, Domestic Services, and Logistics at one of the UK’s most complex healthcare environments.

As Head of FM, you’ll shape strategy, elevate service standards, and lead high‑performing teams that keep hospital operations safe, efficient, and patient‑focused.

• Lead & Innovate:
  Develop a high‑performing Non‑Food Service Delivery Model across multiple teams.
• Champion Quality:
  Ensure full compliance with NHS, HSE, and contractual standards, driving excellence in infection control and patient safety.
• Inspire Teams:
  Build, motivate, and develop multi‑disciplinary teams to deliver exceptional service.
• Drive Efficiency:
  Use data, KPIs, and insights to improve performance and optimise operations.
• Collaborate Widely:
  Work closely with clinical and operational leaders to align services with hospital priorities.
• Transform Services:
  Support mobilisation, process redesign, and digital innovation initiatives.
• Deliver Commercial Results:
  Manage budgets, identify efficiencies, and ensure sustainable service delivery.

A proven operational leader with the credibility and confidence to work in a fast‑paced, high‑demand healthcare setting.

• 5+ years leading multi‑disciplinary teams (cleaning, portering, logistics, or facilities).
• Strong knowledge of NHS or healthcare operational standards.
• Exceptional people leadership and coaching capability.
• Commercially aware with experience delivering within budget.
• Skilled in change management, service transformation, and stakeholder engagement.
• Passionate about service excellence, sustainability, and improving patient experience.

• A role with real influence over services that directly affect patient safety and wellbeing.
• A culture that champions innovation, inclusivity, and continuous improvement.
• Clear progression and development opportunities within a large, global organisation.
• The chance to lead at scale — and see the impact of your work every single day.

Ready to shape the future of healthcare operations? If you’re a strategic, people‑focused leader who wants their work to truly matter, we’d love to hear from you.

Help us create safer, smarter, and more sustainable healthcare environments.