Facilities Coordinator Operations

London - England - United Kingdom of Great Britain and Northern Ireland

As a Facilities Coordinator within Operations, you'll inspire customer delight and achieve exceptional outcomes, acting as a "one team" ambassador for CBRE and our Client brand within Workplace Operations. You'll oversee daily Facilities Services, delivering high-quality customer experiences and fostering a safe, fun, and efficient workplace, including office administration, health & safety, and ad-hoc requests.

The ideal candidate is customer-focused, highly motivated, proactive, and takes great initiative to ensure smooth office operations.

• Champion a robust safety culture by logging hazards, ensuring resolution, and upholding all in-country health and safety legislation.
• Adhere strictly to CBRE & Client Health & Safety Policies, reporting incidents, and supporting site safety permits, audits, and emergency drills.
• Complete monthly compliance tasks, contribute to incident reports, and maintain strong relationships with clients, colleagues, and suppliers.

• Lead team huddles and proactively manage facilities issues and service requests via the ticketing system.
• Maintain impeccable office appearance through scheduled inspections, ensuring spaces are tidy and presentable, and fostering team ownership.
• Deploy standard operating procedures to guarantee consistent, high-quality service delivery across all aspects (FoH, BoH, Logistics, etc.).
• Support site inspections, ensure brand consistency in signage, and assist with Facilities communications and technical support.
• Ensure appropriate staffing coverage, coordinate event setups, assist with office moves, and manage lost and found processes.
• Oversee mailroom, logistics, stationery, distribution, and porterage services, providing FoH and administrative support as needed.
• Collaborate with your line manager on contract management, financial administration, quality management, and People systems.
• Ensure delivery of all contractual SLAs & KPIs, provide data, and act as a REWS ambassador.

• Enhance team culture through recognition, motivate performance, and embed the Performance Management cycle.
• Actively participate in CBRE’s Performance Management, coaching team members, and leading work allocation, attendance, and performance management.
• Engage with the CBRE People team for policy guidance, and liaise with Operations to ensure appropriate staffing, efficient scheduling, and absence monitoring.
• Contribute to monthly People reporting, including absenteeism.

• Manage, coordinate, and supervise supplier personnel and subcontractors to ensure satisfactory service delivery.
• Log and track supplier-related issues to optimize customer outcomes and ensure compliance with all supplier processes.

• Complete team spend trackers to support operational budget management where applicable.
• Strictly adhere to requisition/PO processes, ensuring no work without a valid Purchase Order.
• Support and recommend revenue contribution initiatives to exceed plan.

• Contribute to First Day Of Business preparation and execution.
• Recommend initiatives to improve operations or customer experience, and encourage team innovation.
• Support planning and managing building projects and renovations.
• Embrace change, supporting site-level initiatives and actively seeking innovation for contract improvement.
• Undertake any other duties as reasonably requested by your line manager.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line: GWS Segment