Reception Manager

We are looking for an ambitious, operationally strong and people-focused leader to join The Barkantine Practice as our Reception Manager
.

This is not just a rota management role this is a key leadership position within our Senior Leadership Team (SLT), responsible for shaping and driving the delivery of high-quality patient-facing services in a fast-paced, forward-thinking NHS practice serving 27,700 patients.

If you are an experienced General Practice professional with strong supervisory skills, a passion for service improvement, and the confidence to lead from the front, this is an opportunity to make real impact.

The post 37.5 hours over 5 days, Monday to Friday.

As Reception Manager, you will lead and develop our Patient Adviser team and take full operational responsibility for the smooth running of reception and patient-facing services.

• Lead, motivate and performance-manage the reception team
• Manage staffing rotas and ensure safe, efficient service delivery
• Manage appointment systems and clinical session structure
• Ensure workflow, correspondence and daily operational tasks are effectively coordinated
• Act as the central communication link between patients, clinicians and administrative teams
• Drive high standards of professionalism and patient experience
• Monitor attendance, sickness and performance
• Support recruitment, induction and staff development
• Ensure compliance with practice protocols and policies
• Identify and implement service improvements
• Work closely with the Practice Manager and Deputy Practice Manager to support operational strategy

This is a visible leadership role requiring resilience, initiative and a hands‑on approach. You will be expected to set standards, role‑model behaviours and contribute actively to continuous improvement.

The Barkantine Practice is a large, progressive and rapidly developing NHS GP practice based near Canary Wharf in the London Borough of Tower Hamlets.

• Care for approximately 27,700 patients
• Deliver PCN Enhanced Access services for eight local GP practices
• Host a Same Day Access Hub supporting NHS 111
• Are actively implementing the Modern General Practice Access model
• Have a strong culture of quality improvement and service transformation

We are committed to innovation, operational excellence, and supporting our staff to grow into future leaders within primary care.

• Minimum GCSE (AC) in English and Maths (or equivalent)
• Minimum 3 years experience within General Practice
• Experience supervising or managing staff
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Ability to work independently and under pressure
• Commitment to equality, diversity and patient-centred care
• Understanding of health inequalities within inner‑city populations
• Ability to triage/signpost appropriately
• Evidence of ongoing professional development
• Experience supporting service redesign or operational improvements
• Experience contributing to recruitment and training

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.