Europe People Operations Team Lead

The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer's journey. Our North Star is building a world‑class, follow‑the‑sun service delivery model that provides seamless, scalable support across all time zones.

We're pioneering the future of People Ops through AI‑driven automation and enabling employee self‑service. Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle—from onboarding to offboarding, benefits administration to policy management.

By partnering closely with the broader People Team, Payroll & Stock Admin, Workplace, and Workplace IT, we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally.

We're looking for an exceptional European‑based People Operations Team Lead to join our London office and lead people operations excellence across Europe and beyond. This is a high‑impact leadership role where you'll directly manage the European People Operations team while serving as a mentor and subject matter expert to the Global People Ops organization.

You'll be a hands‑on leader who isn't afraid to roll up your sleeves—one moment you're resolving a critical employee escalation, the next you're designing processes that will scale across the region. Your expertise in operationalizing European employment law combined with your drive to leverage AI and automation will position you as the go‑to leader for operational excellence across the organization.

This role requires someone comfortable managing through ambiguity, building foundational processes while addressing daily escalations, and effectively collaborating across all levels of leadership. You'll balance strategic thinking with tactical execution, leading from the front while elevating your team and mentoring colleagues globally.

• Lead the European Team: Directly manage and develop the Europe‑based People Operations team, fostering a culture of care, empathy, and high performance. Serve as a hands‑on mentor and advisor to People Operations team members globally, sharing best practices, providing guidance on complex issues, and elevating operational standards across all regions. Create an environment of psychological safety where teams feel empowered to ask curious questions and continuously improve.
• Serve as the UK and EU Expert: Act as Miro's subject matter expert on operationalizing employment law and compliance across European jurisdictions (UK, Netherlands, Denmark, and beyond). Translate complex legal requirements into clear, actionable guidance that empowers managers and employees to make confident decisions. Provide hands‑on support for the most complex compliance matters.
• Drive Operational Excellence and Efficiency: Identify service gaps and implement innovative solutions that enhance service delivery and employee experience. Actively champion AI and automation opportunities to streamline operations, eliminate manual work, and free teams globally to focus on high‑value strategic initiatives.
• Be Hands‑On When It Matters: Jump into the details when needed—whether that's resolving a complex case or personally handling escalations that require senior expertise. Model the standard of service excellence you expect from your team by staying connected to the day‑to‑day.
• Deliver Complex, Cross‑Functional Projects: Own the execution of time‑sensitive initiatives. Ensure every deliverable is on time, within scope, and thoroughly documented—getting personally involved in critical work streams as needed.
• Partner Strategically with Key Stakeholders: Collaborate closely with People Technology, Legal, Total Rewards, PBPs, and other stakeholders. Serve as the primary Europe‑based People Ops point of contact, proactively communicating to keep all stakeholders aligned and informed.
• Leverage Data to Drive Decisions: Use data to monitor team performance, identify trends, and make evidence‑based recommendations that improve service delivery and compliance outcomes across the region and inform…