Head of Operations & Delivery; Mat cover

Job Title:

Head of Operations & Delivery (maternity cover- 12 months)

Location:

London Location type:
Hybrid Who We Are…

Global Data Healthcare operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change.

By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence.

Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.

Global Data Healthcare is Global Data’s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main Global Data business. We need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.

Our big ambitions mean that life at Global Data Healthcare is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.

Arena International , part of Global Data Plc, produces c 50 marketing‑leading international conferences, 100 webinars/digital meetings & private networking events annually across Healthcare, Financial Services and Consumer sectors.

This is an important leadership role within our high‑performing, award‑winning Healthcare events team.

You are a highly accomplished operations and delivery lead, preferably in B2B Conference and Confex formats, with strong leadership skills and a strong track record of taking Arena events from good to great. Essentially, you can work within an ever‑changing and highly agile environment focused on continuous improvement.

Ability to provide leadership, mentorship, inspiration, and direction to the team, owning the event P&L/Cost and Delivery end to end as well as maximising efficiencies of event operations is essential.

• Lead overall/end
  -to end event operations and delivery strategies and processes
• Provide strategic insight on all event operations activities on time and on budget.
• Sharpen and elevate best practice to deliver best in class experiences
• Drive and monitor event operations performance against stated KPI’s and objectives.
• Prepare accurate budgets and estimates for assigned events.
• Maintain regular event reports to include financial status and overall logistical status.
• Lead the operations team and working with external contractors to provide direction with all planning and execution of on‑site activities to including:
• Budget, Venue Acquisition/contract negotiation, DDR. Entertainment, Travel and Transportation, Speaker Management, Event /Booth set up, Event Registration, Audio/Visual, Sponsor and Delegate Communication and Management.
• Development and direct oversight of an event risk management plan as well as a Health and Safety Plan.
• Recruitment, training and mentorship of colleagues
• Lead from the front on event delivery as required
• Ability to Travel Internationally

• 5 + years related experience in event delivery and line management
• Leadership skills to include recruiting and training colleagues
• Proven ability to perform and succeed in a fast‑paced, fast‑changing deadline driven environment
• Strong organizational and time management skills with the ability to work independently, make decisions of wide variety and complexity
• Demonstrated event experience in a for‑profit environment (publishing/media preferred. Managing international events
• Budget management, financial management and projection skills
• The go‑to expert for all operational event‑related inquiries;
  Proven track record of developing industry relationships with clients and peers,…