Director, Global Cash Concentration and Liquidity Controls & Regulatory Management Manager, Services

Team/Role Overview

The Global Cash Concentration and Liquidity (GCCL) Controls & Regulatory Management (CRM) Manager, Director reports to the Liquidity Management Services (LMS) and Core Accounts Global CRM Head. This role is responsible for the end-to-end risk management on the GCCL Product. This role also works closely with the LMS team and the Global COO to implement the risk and control framework and policies, and partners with functions that cover Information Security, Continuity of Business, Fraud, Data, Compliance, AML, and Records Management, along with the Operations and Technology teams in order to stay abreast of risks and issues that relate to the business, perform analysis and trending and to escalate risk as appropriate.

• Manage teams to identify, assess, elevate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the review of Key Indicators to monitor risk exposures.
• Review and provide governance over the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Review and challenge the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Assist in the lead of governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e., Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Oversee the timeliness, accuracy, and completeness of the MCA through controls prior to the execution of a process (QC) and assure adherence to the MCA Standard through controls after the execution of a process (QA).
• Manage and report on the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in accordance with Issue Management and Escalation Policies.
• Oversee the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Provide governance over Operational and Compliance Risk in accordance with established Policy requirements.
• Oversee the process to identify, assess, record and respond to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Manage and report on Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Assure the risks associated with New Activities and changes to the Business are well understood and adequately controlled (if applicable).
• Support Third Party engagement, due diligence, and on‑going management processes.
• Coordination of Audits and Exams ensuring appropriate preparation, pre‑review assessments and post‑review remediation.
• Management of business risk/controls metrics and execution of executive reporting.
• Oversee that risk and control responsibilities and accountabilities are embedded within First Line of Defence, including providing training and leading by example.
• Manage the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products, or services to identify and implement control points and processes throughout the business.

• Significant risk and controls experience, including broad managerial experience.
• Risk management experience preferably within a Front Office environment.
• Excellent communication skills are required to negotiate internally, often at a senior level and some…